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BillG

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Sergio said I should go into build on Thurs/Fri...at the time of my request I was 3Kish out from the gateline.

"All the parts have been received...." that said, for those that have made it to this point/beyond, how long is it taking for the build to be completed and off to the next status in the process?
Normal build takes 3 days from gate line, barring any problems. It may go to an outside vendor for certain parts after that.
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OneEyedHito

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Looks like FCA has created a specific phone and email support group for new JL Wranglers as posted by a Facebook group member that works at Jeep:
“Folks, today Jeep announced an all new hotline and email dedicated to the All New Wrangler JL. Please call or email this line for updates on orders etc

Dedicated Jeep Wrangler
Customer Care Line
Phone: 1-866-362-2146
Email: [email protected]””

I called the number and this below is what they told me:
“On phone with them now. They are being proactive with setting this up for sure. I’m being told they are just now starting builds on December orders Jan/Feb to follow and so on. They said dealers are saying 6-8 weeks for JL/JLU orders, this specific group is saying 8-12 depending on varying factors. Mines an April order and she said they should be building April orders in the next few “months”!

They will create a case number for you to make tracking your specific build easier and if there’s no movement in some weeks they will be able to escalate.”
 

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BillG

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Bill
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2018 Sting Gray JLUR / 15 Harley Tri glide / 50 Dodge Rat pickup
Looks like FCA has created a specific phone and email support group for new JL Wranglers as posted by a Facebook group member that works at Jeep:
“Folks, today Jeep announced an all new hotline and email dedicated to the All New Wrangler JL. Please call or email this line for updates on orders etc

Dedicated Jeep Wrangler
Customer Care Line
Phone: 1-866-362-2146
Email: [email protected]””

I called the number and this below is what they told me:
“On phone with them now. They are being proactive with setting this up for sure. I’m being told they are just now starting builds on December orders Jan/Feb to follow and so on. They said dealers are saying 6-8 weeks for JL/JLU orders, this specific group is saying 8-12 depending on varying factors. Mines an April order and she said they should be building April orders in the next few “months”!

They will create a case number for you to make tracking your specific build easier and if there’s no movement in some weeks they will be able to escalate.”
Hmmmm, my late March order is in transit now.
 

OneEyedHito

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Hmmmm, my late March order is in transit now.
Yes I understand, I think they are trying to get ahead of issues that could arise and have seen arise to date with “UPOD” which I also understand.
 

Robojoe

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@OH Bandit Looks like our SG's are traveling together. They are both in Gibson, IN per the latest order tracking. Good to see they are away from Toledo! (I think...)
 

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BlueBlood

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ThirtyOne

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Build Thread
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Ducati Mike

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Sergio said I should go into build on Thurs/Fri...at the time of my request I was 3Kish out from the gateline.

"All the parts have been received...." that said, for those that have made it to this point/beyond, how long is it taking for the build to be completed and off to the next status in the process?
I'm not sure. My dealer just told me my ship date was May 10. So I'm guessing/hoping it is my build date. Fingers crossed!!
 
 







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