Unconnect 8.4" Issues

  1. OP
    OP
    JOKeefe

    JOKeefe Member

    First Name:
    Mount Pearl
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    2009 Jeep Wrangler Unlimited
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    Almost 7 months later and no solution to this issue. New case number created, hopefully get some answers. Was told beginning of August that I would receive the update within a month. As much as I love Jeeps, can't see myself owning another when FCA doesn't care about their customers or their product.
     
    orey22 likes this.
  2. orey22

    orey22 Well-Known Member

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    I feel your pain, I've been dealing with my issues for months, and trying to get a replacement. Just a word to the wise, Jeep Chat, Jeep Cares, and any another other Jeep representative that is not at Chrysler HQ is totally worthless in my experience. I had a case number and never was contacted by anyone from jeep, at anytime, on this planet, anywhere, ever. Great customer service.... not!

    :swear::angry:
     
  3. bilcol81

    bilcol81 Well-Known Member

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    Bill
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    The only issue I had was that the GPS lost its voice, wouldn't give audio directions. Took it to the dealer who confirmed the issue. They replaced the whole thing, but didn't notify SiriusXM. I had a hell of a time convincing SiriusXM that I was still entitled to the remainder of my free trial. They told me it wasn't transferrable. I finally talked to someone who understood what had happened and finally got it taken care of.
     
  4. orey22

    orey22 Well-Known Member

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    I have the exact same issue, my dealer "refused" to deal with Sirius XM or fix the Sirius or Guardian services. So now that I have a 3rd radio on order, I refuse to call Sirius to fix the 2nd radio when I'm going to have a 3rd radio soon.

    Que Jeep Cares -- " If we can help, please send us a PM"

    Upon which all Jeep Cares will state is " We are letting the dealership handle this "

    Upon which the dealerships says " There's nothing we can do"

    Upon which I say "...cough cough Lemon Law."
     
  5. OP
    OP
    JOKeefe

    JOKeefe Member

    First Name:
    Mount Pearl
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    2009 Jeep Wrangler Unlimited
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    Jeepcares can't do anything for me because I'm Canadian. Hate to say it, but should have bought another Ford.
     
  6. trith72

    trith72 New Member

    First Name:
    Jason
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    2018 JLU Rubicon 4dr
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    I just had an issue related to this occur in my new JLU Rubicon. I stopped to get gas, left my iPhone XSMAX plugged in and shut off the vehicle. When I got out I did not fully close the driver side door. When I got back in after fueling and cranked the jeep the radio would not start. Just a dead black screen. Drove it back to work, waited a few minutes tried again..nothing. What fixed it was pulling fuse F97, marked as "radio" in the schematics. This brought everything back.
     
  7. OP
    OP
    JOKeefe

    JOKeefe Member

    First Name:
    Mount Pearl
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    2009 Jeep Wrangler Unlimited
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    Update:
    Told by Uconnect customer care that a software update has been released. Was told to contact dealer service to schedule appointment. Appointment booked for tomorrow, January 10. We'll see if this FINALLY gets fixed. I'll update here over the weekend once I get a few days driving to verify issues are no more.
     
  8. aj.strobbe

    aj.strobbe Member

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    Austin
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    2018 Jeep Rubicon
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    I just started experiencing this today, screen is completely black and non responsive, do I have to take it to the dealer I bought it from for updates on software or take it to a local Jeep dealership?
     
  9. aj.strobbe

    aj.strobbe Member

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    Austin
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    Hoping that this fixes itself but I’m without music, nav, and anything else that falls within the Uconnect category, not fun spending 55k on a vehicle to experience issues like this.
     
  10. aj.strobbe

    aj.strobbe Member

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    Austin
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    Going to check the fuses and see what happens...
     
  11. JeepCares

    JeepCares Well-Known Member

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    JL
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    Hi orey22,
    We're truly sorry about the experience you've had so far with Jeep Customer Care. I would like to look into your case and see if there's anything I can do on my end to help you get your concern resolved. If you are interested, please send us a private message with the case number you were given.

    Hi aj.strobbe,
    I understand why this may be frustrating. We recommend that you visit your selling dealer but you are always welcome to visit any certified Jeep dealer to have repairs done. You may also send is a private message If you would like our help in finding a different dealer.

    Lydia
    Jeep Social Care Specialist
     
  12. Anube905

    Anube905 New Member

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    Tomas
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    Anyone else still having issues ?
    Im going to be going onto my third screen lol..
     
  13. OP
    OP
    JOKeefe

    JOKeefe Member

    First Name:
    Mount Pearl
    Vehicle(s):
    2009 Jeep Wrangler Unlimited
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    Newfoundland, Canada
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    Still stuck with a freezing, non-responsive screen. 8 months now. Dealer being advised to NOT replace head unit. All FCA says is "wait for an update."
    Considering the backup camera isn't always functional, and the camera was mandatory, I'd consider this a safety hazard. A safety hazard that FCA is both aware of, and refuses to do anything about.
     
  14. orey22

    orey22 Well-Known Member

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    2012 JK Jeep Wrangler 2dr / 2018 JL Jeep Wrangler 2dr
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    I don't believe Chrysler or Jeep knows how to fix this issue....
     
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