- First Name
- Mark
- Joined
- Apr 4, 2018
- Threads
- 13
- Messages
- 954
- Reaction score
- 5,741
- Location
- Rancho Cucamonga CA
- Website
- gibsonleatherworks.com
- Vehicle(s)
- 2018 JL Rubicon
- Occupation
- Technical Training Manager Mercedes-Benz USA LLC and owner of Gibson Leatherworks
I agree, FCA needs to realize that they are in the customer service industry and their inability or unwillingness to handle their current logistics issues is inexcusable to many current customers. Unfortunately with my build it was compounded by their manufacturing and supplier issues. While I know I am speaking out of frustration, I for one will not forget this experience and it really makes me question them as a company. You see the same issues on the other forums, your hear the same stories from the dealers .. I have to ask; where is the leadership in this company to not be able to handle and guide things thru the struggles that all OEMs go thru from time to timeThey need to care though...because word spreads...and it may not hurt them now, but it'll hurt them later. You always want to keep your customer base reasonably happy...and these long waits are just unreasonable, every way you look at it.
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