Iowa Quadratech missing order history

[Opus]

Anyone else order recently from Quadratech, try to find the status of your order and get: Order history is temporarily unavailable. Please try again later.

I ordered an interior part last week. Never received a confirmation e-mail or receipt. Later in the week I tried their chat line to see what was up. The person I chatted with (after searching for a while) said they had found my order but there was a problem on their end that required IT to fix. They said it would be 1-2 business days and everything should be cleared up.

Tried again today and I'm still getting that same error message. Tried the chat line but they're closed until tomorrow.

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[Opus]

Finally got to the bottom of it... When I ordered the part, I used a gift card code that another user on this site posted. They listed it as a first-come, first-served kind of thing. So, I tried applying the code to my Quadratec order and it was accepted. My order was credited $20 and I paid the difference.

After a few different Quadratec Chat attempts, during which time I was told that the problem was with their IT department and that they would resolve the issue shortly... I'm now being told (more than a week after the fact) that the gift card code was used by someone else before me and, even though their site accepted it and I have an order number, they are now canceling my order.

And, to be clear, I wouldn't have minded a bit if someone else had used the code before me and when I tried it would have shown the code was no longer valid. I get it. You snooze, you lose. But when they accepted the code and I paid the difference that should have been a valid sale. Needless to say, that $20 bucks will now cost them every dime of business I ever would have given them as well as every dime of anyone else business who asks me about Quadratec.