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quadratech discount

CT_LFC

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Bump!

What is the forum discount with Quadratec?
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rkwfxd

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Im disappointed with Qtech as well right now. Purchased a Tazer Mini weeks ago because it was supposed to come with a $25 gift card. Still waiting for that card.
 

JustDave

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Quadratec is the best. They have always delivered perfectly. I'm sure there's a reason for the delay.
 

auxSwitch

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Shout out to Quadratec - I only found out about discount after I already placed an order for a winch. Contacted Rob Windle ([email protected]) asking if there was any chance to get a discount. Few hours later he responded that he'll get me a 5% refund and will mark my account for forum discount.

Also, when I ordered previously, there were instances where I needed to make some changes - I always found their customer service to be top notch - they may not be able to do miracles, but they certainly proactively try help.

Great to see customer service like this - I know of a company, or two, or ten who could learn from Quadratec.

(will be cross-posting this on the gladiator forum as I'm now technically belong there)
 
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Rob got back to me in under an hour today after I emailed him. By then, I had ordered over the phone (I’m impatient and had too much going on to wait and after reading here, it sounded like they would go back and modify orders, so I wasn’t too concerned). He pulled my order to confirm they got the forum discount applied and also to make sure things were noted properly on my account so that the forum discount was automatically applied going forward. The customer service rep I spoke to was also very helpful. Kudos for the quick response and followthrough.
 

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viper88

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I tried looking for a phone number on their website and did not see one? Does Quadratec still offer forum discounts?
 

CT_LFC

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I have been trying to contact them as well to see when they're getting their tube doors in stock but it's impossible. No phone # and live chat puts you through to a bot immediately. Tried posting a comment on their FB page and got deleted.

Very unpleasant experience.
 

AzScorpion

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I tried looking for a phone number on their website and did not see one? Does Quadratec still offer forum discounts?
I have been trying to contact them as well to see when they're getting their tube doors in stock but it's impossible. No phone # and live chat puts you through to a bot immediately. Tried posting a comment on their FB page and got deleted.

Very unpleasant experience.
I just ordered some stuff from them and you have to ask them for the forum discount. It's no set %, they said it's different for every item.

There is a number there but it's easier to find Waldo than their number. Scroll down and click Help, on the next page scroll to Contact Us and there you'll find the number.

https://www.quadratec.com/help/contact
 

weeitsmikelee

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Another shoutout for @Quadratec. Communication was great and they got my order shipped ahead of schedule without issue despite some items being back ordered.

You can call or dm them to mark your account as a forum member and the discount will apply after checkout.
 

CT_LFC

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I just ordered some stuff from them and you have to ask them for the forum discount. It's no set %, they said it's different for every item.

There is a number there but it's easier to find Waldo than their number. Scroll down and click Help, on the next page scroll to Contact Us and there you'll find the number.

https://www.quadratec.com/help/contact
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viper88

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I have been trying to contact them as well to see when they're getting their tube doors in stock but it's impossible. No phone # and live chat puts you through to a bot immediately. Tried posting a comment on their FB page and got deleted.

Very unpleasant experience.
I wonder what's up with them? It is impossible to find a phone number on their website. I eventually found a number for them. (800)745-2348

Good luck trying to get someone to actually pick up the phone. I finally found a number for Quadratec after watching one of their Youtube videos on how to install their dead pedal, (800)745-2348. I called and was on HOLD for over 41 minutes. I finally gave up and hung up.

I also sent PM directly to Quadratec inquiring about any forum discounts. I never herd back from them.

Forum discount or not, they need to offer better customer service.
 
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KJKWillys

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I have been trying to contact them as well to see when they're getting their tube doors in stock but it's impossible. No phone # and live chat puts you through to a bot immediately. Tried posting a comment on their FB page and got deleted.

Very unpleasant experience.
When you get to the chat bot just type in “live agent” and it will put you in a queue for a real person. Did this yesterday and wait was reasonable (about 5 mins).
 

CT_LFC

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Order placed!

I was waiting for the live agent in the virtual chat and while waiting went to my car to get the item # and realized it now said in stock, so closed out of the chat and ordered.

Can't get to wait these in and put them on.
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