By all accounts you need to add the Infotainment Group in order to progress with Advanced Safety unlea work-around estimated for April.Have you got it yet? I'm still in C
My dealer thought that it would be in and ready for pickup last Friday (1/11) or Saturday (1/12). He even said that I should get my check ready for pickup on one of those days since my bank closes early on Fridays and is closed all day on Saturdays. It's now Wednesday and I have no new info.Have you got it yet? I'm still in C
your dealer can confirm this; dealers were notified of this issue in early November, but some don't communicate very well.No I did not. Can anyone confirm this? I don't want to be waiting another 4 months.
I spoke to my guy and he said he added on the infotainment group. He hasn’t heard of this prior. He was told the LEDs and steel bumper group was holding it up. It’s been 4 months. I really hope I have this thing by Springyour dealer can confirm this; dealers were notified of this issue in early November, but some don't communicate very well.
if you want adaptive cruise control you have to buy the infotainment upgrade OR you can wait till April or later to get built.
I suggested you email the CEO at FCA. they will then have an exec staffer tell you why your aren't built yet and ask you if you want to add the infotainment upgrade to your order; but your dealer should have handled all of this for you 2 months ago.
You got screwed by your dealer and regional rep. See below. Your dealer owes you some kind of compensation for his failure to communicate with FCA.I spoke to my guy and he said he added on the infotainment group. He hasn’t heard of this prior. He was told the LEDs and steel bumper group was holding it up. It’s been 4 months. I really hope I have this thing by Spring
Thank youYou got screwed by your dealer and regional rep. See below. Your dealer owes you some kind of compensation for his failure to communicate with FCA.
Also write an email to CEO and tell them your situation and that you really wanted to be a happy Jeep owner but this has been a disappointment apparently caused by communication problems between Toledo and your dealer (who insists he was never notified). Politely request that they consider offering you an 8 year max care 0 deductible at no charge for your inconvenience. They do that in cases like this.
This is what US Customer care sent to me on Dec 14th after an escalated case:
“Customer's order has ALP - Advanced Safety group and needs to work with the dealer to adjust order or wait until April 2019 to have vehicle built. Dealers and Business Center were made aware of the issue and the need to adjust orders in late October, early November. Please encourage consumer to work with the dealership with regards to this matter.”
Not to mention it sounds like he added a $1,600 package without consulting you. I'd either follow the advice above or at least try to get that package free of charge.Thank you
Thanks for everyone’s advice. Dealer called me today with a vin and status went to D. This guy is a friend and he knew that’s what I would do anyway, so he wasn’t trying to sneak anything in on me. Hopefully my Jeep gets built now!Not to mention it sounds like he added a $1,600 package without consulting you. I'd either follow the advice above or at least try to get that package free of charge.