Order Status e-mail from FCA

[coldstart]

Anyone else receive an email from FCA on the status of their jeep? They confirmed my VIN and said my build was 1 month out from the dealer.

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[WilhelmSR]

Anyone else receive an email from FCA on the status of their jeep? They confirmed my VIN and said my build was 1 month out from the dealer.

nope, didn't know that was a thing

 

[coldstart]

nope, didn't know that was a thing

Me either. They CC'd the dealer too.

 

[Kreepin1]

Sort of. I placed order 10/5/20 and started chatting with customer care every couple of weeks in December. Then they assigned a case number and I get updates every two weeks. Frankly the updates are pretty worthless, they don't have access to the build status code so it's basically just a placebo effect (we care, really we do, but we can't tell you anything since we don't know anything). I expect to get a call from my dealer that it's arrived before I get an email from FCA telling me it's in paint

 

[Demonic]

Yes, this happened for my last order. Once a case code is generated you'll sometimes get email updates.

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