annieo
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- #16
Thank you for your email.A few things. Your cam position sensor issue has to do with the cam(s) operate via a constant feed for oil under a certain pressure. So, when the pressure gets too low, the cams cannot adjust to the required values. Thus requested and actual are not agreeing with each other.
Now, when there are "Large oil spot", right there you needed to stop driving and have it towed. You documented four different times you noticed an oil leak yet just kept driving it. So you brunt some of the responsibility there. Top it off "āLow Oil Pressure 10 PSI" warning shows up on the dash and you keep driving. The manufacturer does not set up warning like that for no reason.
Also, when it comes to oil spots, I suggest this, go take 1 quart of oil and dump it on your garage floor. It's a massive mess. Then, if you are leaking oil at the rate you say, there should be a huge mess everywhere you park and the whole underside and back of your Jeep would be soaked with oil.
Problem is, you should have stopped right away, yet you just kept driving. In the end, the dealer and Jeep will be paying for this 100%. This would be like if I did a brake job on your car and you drove a few days with the pedal going to the floor and thus rear end someone. You should have known something was wrong right off the bat and stop driving. Yet, it's me the mechanic that is at fault. I take a certain percentage of the fault but not 100%.
Also, the free oil changes are a joke. Yes you get documentation but the guy doing the oil change is literally the least qualified person to do so. It's a crapshoot as to if the guy does it right. Since it's "free" we run after it and then demand perfection. The guy that can get perfection is doing the difficult and time consuming jobs, not oil changes, yet we'd rather have the experienced expert do something like that and still get it for free.
To clarify:
1- I notified the Dealer as soon as I saw the OIL LIGHT on dash. I am kicking myself now - should I have just anticipated that a basic Oil Changes from a Dealer should go wrong? I am new to Jeep ownership. In my 40 years of owning cars, never had an oil change issue - idea of it, never crossed my mind. Do I look for oil in my driveway? No - it is a car with 14k miles. If it was 20 year old car, maybe. So I did not look proactively look to see the Oil spots. Once I saw the OIL Light went on, I then tracked back events to realize is was leaking ever since I got the car back.
2- LOW PSI - I called Dealer IMMEDIATELY. They told me drive it to the dealership (8-10 miles away). I thought that was risky (to say least). Given they suggested, I drive it 10 miles, it did not seem unreasonable to drive it back 1 mile.
3- Business - Funny "free" is a loose term. So pay $50K+/- for a car, does it mean it comes with an unreliable service department? I am a bit emotional. I love my Jeep. I trust the Dealership & Jeep to have a 'business model' that when they make an offer, they have professionalism to deliver. Maybe naive (or rather experienced business manager that would expect basic management controls are in place - 'checks/balances'(e.g. run car for 15 minutes).... No one has to make the excuse an hourly employee is to blame for this.
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