Al G
Well-Known Member
- Thread starter
- #1
I went to the dealer today for the first oil change. I only went there because I don't have the means to do it myself right now and it's free.
When I checked in I told the service writer to make sure they put only 5 quarts in it. He blew me off and said all the techs know much oil to put in a 3.6. I calmly explained the change from 6 quarts and how many people on various forums report their JLs being overfill. He appeared to ignore my comments and said they'd let me know when it was finished.
When they were done he reviewed the paperwork with me and I pointed out "QTY 6" and asked if they put 6 quarts in it. He says of course, that's what it takes. I maintained my composure as I told him he was wrong and reminded him I brought this up earlier. As he continued to tell me 6 quarts was right one of the senior service writers turned around and told him to look up the Vin in the service tool and see what it says. I got the sense he didn't know the right answer. He looks it up and sure enough it says 5 quarts. Then he says he's sure the tech wouldn't overfill it so we'll go check.
They bring my Jeep around to the level pad outside the door and we go look. He pulls the dipstick and says it's fine. It looks high to me. We go through this 3 times, him saying it's fine each time and me saying it's overfilled. Then the senior guy comes out, checks it himself and says it's overfilled. They take it back in to drain some.
30 minutes later my Jeep is back outside the door. Check the oil level again and it's right where it should be.
I don't know how the service writers and techs can still be so clueless on this. You'd think the dealership owners would want to get it right and stop giving away so many extra quarts of oil. They charge the same amount whether they put in 5 or 6 quarts. The Wave program is reimbursing them for 5 quarts, not 6.
Hopefully I'll be able to do the next oil change myself.
When I checked in I told the service writer to make sure they put only 5 quarts in it. He blew me off and said all the techs know much oil to put in a 3.6. I calmly explained the change from 6 quarts and how many people on various forums report their JLs being overfill. He appeared to ignore my comments and said they'd let me know when it was finished.
When they were done he reviewed the paperwork with me and I pointed out "QTY 6" and asked if they put 6 quarts in it. He says of course, that's what it takes. I maintained my composure as I told him he was wrong and reminded him I brought this up earlier. As he continued to tell me 6 quarts was right one of the senior service writers turned around and told him to look up the Vin in the service tool and see what it says. I got the sense he didn't know the right answer. He looks it up and sure enough it says 5 quarts. Then he says he's sure the tech wouldn't overfill it so we'll go check.
They bring my Jeep around to the level pad outside the door and we go look. He pulls the dipstick and says it's fine. It looks high to me. We go through this 3 times, him saying it's fine each time and me saying it's overfilled. Then the senior guy comes out, checks it himself and says it's overfilled. They take it back in to drain some.
30 minutes later my Jeep is back outside the door. Check the oil level again and it's right where it should be.
I don't know how the service writers and techs can still be so clueless on this. You'd think the dealership owners would want to get it right and stop giving away so many extra quarts of oil. They charge the same amount whether they put in 5 or 6 quarts. The Wave program is reimbursing them for 5 quarts, not 6.
Hopefully I'll be able to do the next oil change myself.
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