Odd customer service interaction.

[Tokenwasp]

I messaged one of the lift kit providers to ask about how one of their kits impacts the lift on a 4xe Rubicon. This particular provider seems to use one-size-fits -all springs, but said that their springs produce a certain lift for the 4xe, so I was asking about which version that applies to, as the lift of a Rubicon 4xe is different for a Sport. This was the response:

"Most customers see about ½” more than advertised on a 4 door and about 1” more on a 2 door."

This didnt answer my question, so I clarified with "[The website] says 4xe's will get advertised height. I'm just wondering if this is for non-Rubicon 4xe's. The Rubicon 4xe is already higher than a normal Rubicon, so I'm trying to figure out where this would be."

This was the response:

Sorry, the website is correct. The weight of the battery prevents the “extra” height. Rubicons are slightly more level and have the appearance of a lift due to the higher fenders and stronger coils, but they are not in fact truly lifted. The weight of the battery causes the 4XE to be slightly shorter in stature than a non-4XE Rubicon."

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Now, I know that those last two sentences are flatly incorrect, so I was a bit stunned. How can someone who is answering questions for a lift-kit provider be so poorly informed?

I decided not to pursue it further because they are clearly using the same springs for a 2.0 that they are for a 4xe, which is going to produce poor results, but I just found that response amazing.

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[OminousSkitter]

I assume this is Clayton? That sounds like their website last I checked. Regardless, nearly all lift heights are measured from a rubicon. The only exception I know is Old Man Emu which lists both sport/sahara and rubicon. To the best of my knowledge, Clayton is no exception, and a e.g. 1.5” lift is ~2.5” on a sport/sahara, more if it’s a 2-door.

 

[Tokenwasp]

I assume this is Clayton? That sounds like their website last I checked. Regardless, nearly all lift heights are measured from a rubicon. The only exception I know is Old Man Emu which lists both sport/sahara and rubicon. To the best of my knowledge, Clayton is no exception, and a e.g. 1.5” lift is ~2.5” on a sport/sahara, more if it’s a 2-door.

I know that, you know that, why don't they know that?

Also, the 4xe throws yet another variable into the mix.

 

[OminousSkitter]

I know that, you know that, why don't they know that?

Also, the 4xe throws yet another variable into the mix.

I don’t know, two things come to mind. First, if you know that, why are you testing customer service? Also, when something is essentially industry standard, do you expect customer service to know?

I agree the 4xe throws another factor into it. Just like their “2 doors see 1/2 inch more” doesn’t seem to be true with people reporting 2.5-3” with a 2 door and a 1.5” lift.

Common forum knowledge would state if you want exactly X inches, get a spacer lift, as all the spring lifts are a bit variable.

 

[Tokenwasp]

I don’t know, two things come to mind. First, if you know that, why are you testing customer service? ...
I agree the 4xe throws another factor into it. Just like their “2 doors see 1/2 inch more” doesn’t seem to be true with people reporting 2.5-3” with a 2 door and a 1.5” lift.

Kinda answered your own question there.

Point being, I was asking specifically about the impact on the 4xe, but the response was incorrect information about the very basic facts regarding different trim levels.

I was asking because if 4xe Sports are getting 1.5" of lift, it seems likely that their 1.5" lift would do nothing, or even be negative, for a 4xe Rubicon.

 

[autotragic]

I was asking because if 4xe Sports are getting 1.5" of lift, it seems likely that their 1.5" lift would do nothing, or even be negative, for a 4xe Rubicon.

So you already know the answer but instead of finding a better solution you harass someone on the phone and then complain to us because they didn't give you the answer you wanted to hear? Have I got that right?

I don't understand what you are on about, why did you even bother to call?

 

[Tokenwasp]

So you already know the answer but instead of finding a better solution you harass someone on the phone and then complain to us because they didn't give you the answer you wanted to hear? Have I got that right?

A. It was emails, not a call.
B. I didn't (and still don't) know the answer - there is an "if" in my post you quoted that remains an unknown variable.

 

[Poseidon20]

I assume this is Clayton? That sounds like their website last I checked. Regardless, nearly all lift heights are measured from a rubicon. The only exception I know is Old Man Emu which lists both sport/sahara and rubicon. To the best of my knowledge, Clayton is no exception, and a e.g. 1.5” lift is ~2.5” on a sport/sahara, more if it’s a 2-door.

I believe Rancho also puts on their site what the expected lift will be depending on which Jeep you have.

 

[Tokenwasp]

I believe Rancho also puts on their site what the expected lift will be depending on which Jeep you have.

Some of them (Terraflex, Metalcloak, AEV) have options for the different engines, presumably to adjust which springs are used, which makes sense at that is the biggest factor in weight and weight distribution.

Spring rates make a big difference in performance across different trims, which is why I was asking the question.

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