Whaler27
Well-Known Member
- First Name
- Alex
- Joined
- Jul 1, 2020
- Threads
- 60
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- 2,671
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- 5,344
- Location
- Oregon
- Vehicle(s)
- 2019 JL, 2016 Jeep Grand Cherokee Altitude Ecodiesel, 2005 Mustang GT, 2018 Ford Raptor, 2018 BMW R1200GSA, 2020 Honda Monkeybikes (2), 1972 Honda CT-70, 1980 Honda CT-70,
- Occupation
- Saving the world :-)
- Thread starter
- #1
Customer service threads usually start with unresolved complaints. This one is about great service long after any reasonable warranty period had expired.
As it turns out, my SPOD stopped working because of my own error, a switch position error I don’t remember making, and one I didn’t look for because the system continued working for several months after I last touched the unit.
John at SPOD customer service was fantastic. He was easy to reach every time, he’s a native English speaker, he was friendly and quick to laugh, he knew the product inside out, and he walked me through a diagnostic process that identified a setting error and got the unit functioning again. He helped me work through this over several phone calls, as I wasn’t with my Jeep when our diagnostic process started. Everything about the our interaction centered on service.
I’ve had my SPOD for more than 18 months, maybe as long as 24 months, but the SPOD team didn’t care. They’re about standing behind their product. It was clear that if the diagnostic process didn’t identify a home fix they were going to make it right. I don’t really “need” my SPOD, but I’m very glad I bought it, and this kind of service is worth Paying for (for me).
As it turns out, my SPOD stopped working because of my own error, a switch position error I don’t remember making, and one I didn’t look for because the system continued working for several months after I last touched the unit.
John at SPOD customer service was fantastic. He was easy to reach every time, he’s a native English speaker, he was friendly and quick to laugh, he knew the product inside out, and he walked me through a diagnostic process that identified a setting error and got the unit functioning again. He helped me work through this over several phone calls, as I wasn’t with my Jeep when our diagnostic process started. Everything about the our interaction centered on service.
I’ve had my SPOD for more than 18 months, maybe as long as 24 months, but the SPOD team didn’t care. They’re about standing behind their product. It was clear that if the diagnostic process didn’t identify a home fix they were going to make it right. I don’t really “need” my SPOD, but I’m very glad I bought it, and this kind of service is worth Paying for (for me).
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