Jeepmarkjl
Well-Known Member
- Thread starter
- #1
Two weeks ago I ordered @ThinSkinz rear door protectors bc I’ve got a lab puppy. Then Thinskinz announced they were coming out with new satin finish version. I really wanted the new version so I ordered them and figured I’d call to see if I could exchange the ones I already had. If not, guess I paid double.
I woke up the next morning to find an email from Thinskinz saying “we noticed you just ordered new version, would you like a full refund on the earlier order if so just put the previous version in the box when your new satin ones arrive , we’ll put a return label in there for you.” Heck yes. This type of proactive customer service is rare. On top of that they refunded me the shipping on the original order and didn’t charge me extra on the return.
When they release more Jeep JL products, I’ll be first in line. (Upvote for Front panels please)
Well done Thinskinz!!!
I woke up the next morning to find an email from Thinskinz saying “we noticed you just ordered new version, would you like a full refund on the earlier order if so just put the previous version in the box when your new satin ones arrive , we’ll put a return label in there for you.” Heck yes. This type of proactive customer service is rare. On top of that they refunded me the shipping on the original order and didn’t charge me extra on the return.
When they release more Jeep JL products, I’ll be first in line. (Upvote for Front panels please)
Well done Thinskinz!!!
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