Lol @ Discount Tire...

[Valpo Jeep]

In refence to CarbonSteals post above; yes they do show signs of more wear in the center. Typically that comes from over inflation. Under inflation will be wear on the outsides.

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[ABRubi]

For those who love their tire shop, try bringing in G rated trailer or dually pickup tires for replacement and see what happens.

 

[Jhawth]

Many people throw out the word road force balance. If the machine does not have a heavy steel wheel to push against the tire while it is spinning then it is not road force balancing. Discount tire does not do road force balance. They do dynamic balancing or spin balance.

Road force balance cost easily at least $15 per tire to balance. It has a laser that picks out and maps the high spots of the tire it can also tell you if the tire is other than round.

One company has the “road force” name to their product. You can see the steel drum that applies the “road force“ to the tire. Check discount tire, their machines are not road force and will not have the steel drum.

The discount by my house has road force balance machines. Just had my set of beadlocks in there getting balanced with wheel weights after vacuuming the balance beads out.

 

[Valpo Jeep]

For those who love their tire shop, try bringing in G rated trailer or dually pickup tires for replacement and see what happens.

I took my Class C motorhome to my local DT and drove away after a few hours with new tires mounted and balanced. 28 foot box so its 1 of the longer models on the Ford E450 chassis

 

[JABCAT]

I brought my 5 week old 392 into the local @discounttire and just authorized them to swap out the OEM tires for my new 37s. They replaced my OEM TPMS with some generic TPMS. When I went to pay the bill it was $170.00. I asked why the price was so high, the manager chuckled and stated it was originally $260.00 but he market it down and stated there are extra fees for the over sized tires. It didn't dawn on me until a few days later I noticed the valve stem caps were different. When I called the customer service they stated there was no reason that bill should have been $260.00 to unmount and remount the tires. Kinda sad they lost a customer who has spent a lot of money with their company over the years to perform unauthorized work to pad a bill.

At least by me if you don't buy the tires from them they charge an excessive amount to mount & balance. I've gotten the "oh you're bringing the tires in, it'll be $220" until I show them the receipt for the tires from Discount Tire Direct, then it drops to $80.

 

[1Evil55]

At least by me if you don't buy the tires from them they charge an excessive amount to mount & balance. I've gotten the "oh you're bringing the tires in, it'll be $220" until I show them the receipt for the tires from Discount Tire Direct, then it drops to $80.

Seems legit. When I bought my mopar lift I wouldn't have ever thought to drive over to my local jeep dealer and assume they were going to just install it for me because mopar.

 

[UniqueUserName]

I've used Discount Tire for over 10 years with multiple vehicles and never been "sold" anything. Service has always been exemplary.

About 4 years ago I put a set of uncommonly sized Pirellis on an SUV. I never buy road hazard insurance. My wife and adult son were driving it from Texas to Colorado ~1,000 mi with the still very new tires. They managed to hit a piece of road debris near Amarillo, destroying one of the tires. They mounted the doughnut and drove to the local Discount Tire to buy a replacement (my gamble, my expense). The shop did not have that exact model tire so they "gave" her a similar model Pirelli tire in the correct size so that she wouldn't have to drive another 400 or so miles on the doughnut. They also made sure that the correct model tire would be waiting for her at the shop located at her destination.

When she arrived at her destination she went to the local Discount Tire to purchase the replacement tire. At their initiative, they retroactively sold her road hazard coverage and replaced the tire without charge, saving a significant amount of money over the cost of a new tire. This is all service that extends well above and beyond what one has any reason to "expect" and it was provided by two shops other than the one that I purchased my tires from.

When a company looks out for my family in this way, they can count on my being a loyal customer.

 

[JABCAT]

Seems legit. When I bought my mopar lift I wouldn't have ever thought to drive over to my local jeep dealer and assume they were going to just install it for me because mopar.

The cost of the service should be the cost of the service. If it's $20 to mount & balance tires, it's $20.

 

[Discount Tire]

@Jwb211, I apologize for the last service you described. PM coming your way.

 

[UniqueUserName]

The cost of the service should be the cost of the service. If it's $20 to mount & balance tires, it's $20.

I think pricing policy is within the purview of the business, not the prospective customer.

 

[zrickety]

I took the Jeep in on Saturday to the tires rotated. As they were finishing up, one of the counter guys called me up to the desk. He informed me that they had to put 9oz. worth of weights on the wheels & that it's time to replace them. These tires have just over 18k miles on them.
Anybody else replacing tires with that much tread left on them? I'm certainly not!

I think my factory wheels have that many weights in some spots. They can rotate the wheel before mounting the tire to get better balance, but many are too lazy for that extra step.

 

[Discount Tire]

@UniqueUserName, thank you for sharing your experience. Sorry your wife had a flat but it sounds like the stores went above and beyond to get her taken care of.

 

[Turaven]

My local discount tire is pretty stand up for being a chain like they are. I have migrated to taking all of my cars there for over a decade now. Never had problems with any of their work. My buddy on the other had when we as with the Air Force out in Cheyanne the Discount Tire snapped his lugs more than once.

National chains are luck of the draw. I went to Discount Tire once and their incompetent mechanic snapped off my wheel center caps with a flathead instead of unscrewing them. They promised they'd make it right and replace the part. I called them back the next day and they pretended like they had no idea who I was and they'd never serviced my car before. A set of these Ray's center caps were like $150 on eBay, so annoying as hell to have them broken but not worth the trouble to fight them to make it right. Most people seem to love Discount Tire though.

I've the same problem with Whataburger. My local restaurant always gets my order right, knows me by name, talks about my cars with me, upsizes my fries for free if the order takes longer than usual. The next restaurant down the road has a 40+min wait in the drive-thru line, gets the toppings on the burgers wrong constantly, employees act like they hate being there, never get the ketchup packets that I order, no syrup or butter for my pancakes. It's like a totally different company.

 

[Chocolate Thunder]

National chains are luck of the draw. I went to Discount Tire once and their incompetent mechanic snapped off my wheel center caps with a flathead instead of unscrewing them. They promised they'd make it right and replace the part. I called them back the next day and they pretended like they had no idea who I was and they'd never serviced my car before. A set of these Ray's center caps were like $150 on eBay, so annoying as hell to have them broken but not worth the trouble to fight them to make it right. Most people seem to love Discount Tire though.

I've the same problem with Whataburger. My local restaurant always gets my order right, knows me by name, talks about my cars with me, upsizes my fries for free if the order takes longer than usual. The next restaurant down the road has a 40+min wait in the drive-thru line, gets the toppings on the burgers wrong constantly, employees act like they hate being there, never get the ketchup packets that I order, no syrup or butter for my pancakes. It's like a totally different company.

HEY! Watch your mouth. You start bad mouthing Whataburger and this could turn ugly. Next thing you’ll be trash talking HEB and Blue Bell and find yourself run out of Texas.

But your point is absolutely correct at this thread shows. People have amazing service experiences and trash ones with Discount Tire. I’ve had both. Even from the same location over time as management and employees change. My early experiences r or bad fairly consistently. Better lately. If you have bad experience, go to the next one and it could be better. If they’re consistently bad over time, choose another vendor.

 

[Turaven]

HEY! Watch your mouth. You start bad mouthing Whataburger and this could turn ugly. Next thing you’ll be trash talking HEB and Blue Bell and find yourself run out of Texas.

But your point is absolutely correct at this thread shows. People have amazing service experiences and trash ones with Discount Tire. I’ve had both. Even from the same location over time as management and employees change. My early experiences r or bad fairly consistently. Better lately. If you have bad experience, go to the next one and it could be better. If they’re consistently bad over time, choose another vendor.

Unfortunately.. I'm the frozen food manager at a competing grocery store to HEB, so I have no love for HEB as they don't pay the bills or give me discounts, and the Blue Bell vendors piss me off on the regular with their stocking habits and poor communications. I also used to live next door to a Blue Bell distribution facility and had their stupid WiFi handheld dongles clogging the local devices window when trying to connect WiFi stuff to my network.

To be fair, HEB is a decent store, and Blue Bell makes some delicious ice cream when it isn't contaminated with listeria.

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