Melhunt
Member
I got my 2019 Jeep Rubicon on December 8, 2018. Like any other day of the week, I began my nightly commute home from work on January 7, after driving it for less than one month and under 2k (mostly) pavement miles. It was 40+ degrees w/no precipitation. A mile into the commute at just 10 mph through a business park so far, I stopped at a yield sign before entering a 5 line highway packed with commuter traffic. I entered the highway only to find I suddenly had no power steering! It was as if the auto stop feature didn't fully turn the vehicle back on; the lights were dim and I had no power steering. I was able to get two lanes over to the turning lane. Then, the power steering turned back on! I luckily did not over compensate the turn too dramatically and kept the Rubicon in the turning lane versus cutting over into oncoming traffic. The power steering remained on through the red light; I turned the wheel back and forth to be sure. Then, just after turning left onto the very windy and heavily traveled road, the power steering turned off again.The power steering continued to turn off and on, inconsistently on this busy windy road, for the next 20 miles, the whole way to the dealership. Not only has Jeep apparently given no guidance to the dealership on how to handle this situation, but the service technicians really don't seem to have a clue on how to troubleshoot it. First, I was given a 2016 Chrysler 200 as my loaner car, which isn't even close to comparable to the '19 Rubicon! Five days after having that POS and getting no progress on my Rubicon, I was able to turn it in for a 2017 Wrangler Sport. At that point, the technician told me that I was mistaken for believing that my power steering had any electrical components to it. Apparently I am a confused female and the JL power steering is 'straight mechanical'! I'm so relieved to know I have such well informed humans working on my vehicle. Also, as of Saturday (they had my Rubicon for 6 days at that point), they had plans to replace a steering gear box sometime this next week. However, as of today they still haven't done one thing to attempt a fix, but throughout the 60+ test drive miles they've put on my Jeep, they have now decided to replace the power steering pump instead. This Jeep is going to spend time off road. How can I ever trust to take this on the Rubicon trail when I can't even trust it to get me home from work and the dealership has no idea what to fix or why?!!? I am literally now concerned for my life and it's unfortunate that this is my first new car, first jeep, first 55k car purchase. Any guidance on this situation would be truly appreciated.
Im having the same type of issues.... and i keep
Im also having similar issues, a 2019 jl sport ..but mine will also not turn off anymore... its stuck on run or accessory.. cant get it to turn off .. or on! The moter will not even turn on anymore... will go to the garage tomorrow AM for the second time in 2 weeks ...The speed also didn't matter in my situation and the weather was a dry 40 degrees so I don't think that mattered. I drove from 5mpg to 50mph and the power steering continued to go off and on. The only consistency that I may have found is that if the power steering was off, it would turn back on if I held the break pedal down for 2 seconds. The way I found this is that if the power steering was off when I went in to a turn, it seemed to consistently turn ON right in the middle of the turn! So I was pulling through the turn with no power steering then BAM it would turn on and I'd cross the center line each time. Through the hour drive, I eventually found it wasn't actually the turn that effected the power steering, it was that I braked at every turn (b/c I was terrified driving in rush hour with a fairly uncontrollable vehicle!). Also, the head lights would get brighter or more dim each and every time the power steering turned off or on. That was actually nice in that it indicated to me each time that the power steering had just went off or on.
6 days after having the Jeep, the service dept said they were going to replace the gear box. I said that I disagreed with that because of the effect it seemed to have on the lights, therefore making it seem more electrical than a gear box. The MANAGER of the service technicians said I was wrong because my power steering was all mechanical, not electrical (I'm not going to share how I feel about a person working on my vehicle that doesn't even understand that the power steering is no longer straight mechanical). Anyways, because of some threads I've read here, I asked if they could replace the power steering pump with one that the PN ends in -AD. That was what they were apparently going to do yesterday, but I have yet to hear from anyone at the dealership at this point.
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