Extreme Terrain

[Quadratec]

Same - 2 weeks ago I placed an order for around 8 items with Quadratec, and out of those, 3 items shipped immediately with tracking numbers, 1 shipped about a week later and just arrived yesterday. And the other 4 items? Nobody has any idea where they are. Seems to be especially problematic with Mopar parts, which I think mostly get drop shipped by various Jeep dealerships around the country.

Hello!

I am very sorry for the trouble this order has caused you. Please message me with the order number, and I will personally get ahold of the vendor for an update on your order. Thank you for your patience and understanding.

Thank you,
Rebecca

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[fat_head]

Hello!

I am very sorry for the inconvenience and delay you experienced with your order. Unfortunately, when items are shipped 3rd party we do not have control over how quickly it leaves the vendor's warehouse. Any time frame on the product page is based on the turnaround time that the manufacturer provides to us. These are estimates and are subject to change, which is why it often says "usually ships in..." or "expected to ship.."
When you pay for expedited shipping, this changes the time the item is in transit, not the processing time before shipment. Again, I am very sorry for the trouble you endured. If this has not been resolved for you, feel free to send me a message with the order number and I can take a look. Thank you for your patience and understanding.

Thank you,
Rebecca

Thanks for the reply. I had already contacted quadratecs customer support during the ordeal. I called and said if the item hadn't shipped, to please cancel the order. The order wasn't cancelled, and it shipped 4 days later. It's sitting here on my desk and I really don't have the patience to spend an hour of my life driving to the UPS/Fedex store to send it back.

 

[Quadratec]

Thanks for the reply. I had already contacted quadratecs customer support during the ordeal. I called and said if the item hadn't shipped, to please cancel the order. The order wasn't cancelled, and it shipped 4 days later. It's sitting here on my desk and I really don't have the patience to spend an hour of my life driving to the UPS/Fedex store to send it back.

Good Morning,

I completely understand your frustration. Unfortunately, because it was being fulfilled by the manufacturer, we were not able to cancel immediately upon your request. This does take some time to get in touch with them to request cancellation. Unfortunately, it sounds like by the time we received your request and elevated it to the vendor, it was too late in the process to be cancelled. We can certainly get a return label and you can call FedEx to pick up the part(s). If you would like to message me with the order number, I can get that taken care of for you.

Thank you,
Rebecca

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