JuzaMe
Well-Known Member
- First Name
- Tom
- Joined
- Jan 17, 2022
- Threads
- 12
- Messages
- 206
- Reaction score
- 459
- Location
- Bonita, Ca.
- Website
- vmcrugbychairs.com
- Vehicle(s)
- 1989 YJ, 2005 Duramax, 2022 JLURD(ordered 1/17/22)
- Occupation
- Working on being a burden to my children.
- Thread starter
- #1
First off, I don't enjoy bashing a company but when they refuse to be held accountable, I want to make others aware before they make a buying decision.
While I was waiting for my new JLURD to be built and delivered, I started purchasing my mods for her so that I would be prepared when she arrived. I started out with wheels & tires which I wanted to be mounted, balanced and ready for install, which meant that I needed new TPMS sensors. Back in February when I was shopping for them, they were very scarce but I found what were SUPPOSED to be the correct units for the 2022 JL. I purchased 5 of them from Extreme Terrain but when I received them I noticed that the boxes stated 2021 ?(don't remember what year)'RAM'. The part # matched what was shown on their website, but I was still concerned so I used their 'Chat' feature to discuss it. I was assured they were correct, so my gut feeling still there, I asked if they would reimburse me to have them replaced if they didn't pair up to the Jeep. I was given assurance that they would make it right (or something along that line) if that happened.
Well...it happened (should have gone with my gut) NO WORKY. I contacted them this morning (just so happened with the same CS agent) explained that they are NOT the correct units as their description states and asked if they would be reimbursing my cost for replacement. First, I was told that since the purchase was more than 90 days, they would give me 'store credit' for the price of the bad sensors (after I returned them) and sorry, but since I didn't purchase my tires through them, they would NOT reimburse me for replacement. This went on and on, escalated to his supervisor, which then stated that perhaps they were just faulty (I stated that I doubt ALL 5 were faulty) but would now REFUND my purchase price back to my CC (again, after I sent back the incorrect units) which I'm sure that they would probably refuse since they weren't in the original boxes. At this point, my Italian blood was boiling so I stated that I'm done with this and ended it.
I know this is a long story, but the bottom line is that Extreme Terrain either had relied on bad information from their vendor or someone used the wrong part numbers...whatever the case, the fault is in their court and why should the customer have to pay out of their own pockets for their error?
A good responsible company would (at this point) take one of these sensors to a tire store and have it scanned to verify that it pairs with the 2021+ JL's before continuing to offer them for sale on their site.
Rant over.
While I was waiting for my new JLURD to be built and delivered, I started purchasing my mods for her so that I would be prepared when she arrived. I started out with wheels & tires which I wanted to be mounted, balanced and ready for install, which meant that I needed new TPMS sensors. Back in February when I was shopping for them, they were very scarce but I found what were SUPPOSED to be the correct units for the 2022 JL. I purchased 5 of them from Extreme Terrain but when I received them I noticed that the boxes stated 2021 ?(don't remember what year)'RAM'. The part # matched what was shown on their website, but I was still concerned so I used their 'Chat' feature to discuss it. I was assured they were correct, so my gut feeling still there, I asked if they would reimburse me to have them replaced if they didn't pair up to the Jeep. I was given assurance that they would make it right (or something along that line) if that happened.
Well...it happened (should have gone with my gut) NO WORKY. I contacted them this morning (just so happened with the same CS agent) explained that they are NOT the correct units as their description states and asked if they would be reimbursing my cost for replacement. First, I was told that since the purchase was more than 90 days, they would give me 'store credit' for the price of the bad sensors (after I returned them) and sorry, but since I didn't purchase my tires through them, they would NOT reimburse me for replacement. This went on and on, escalated to his supervisor, which then stated that perhaps they were just faulty (I stated that I doubt ALL 5 were faulty) but would now REFUND my purchase price back to my CC (again, after I sent back the incorrect units) which I'm sure that they would probably refuse since they weren't in the original boxes. At this point, my Italian blood was boiling so I stated that I'm done with this and ended it.
I know this is a long story, but the bottom line is that Extreme Terrain either had relied on bad information from their vendor or someone used the wrong part numbers...whatever the case, the fault is in their court and why should the customer have to pay out of their own pockets for their error?
A good responsible company would (at this point) take one of these sensors to a tire store and have it scanned to verify that it pairs with the 2021+ JL's before continuing to offer them for sale on their site.
Rant over.
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