Did anyone received their soft top yet?

MikeinMD

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i Have been waiting since 3/23 when I took delivery of my JLUR. My dealer was told by his rep that delivery is 6-8 weeks. Crossing my fingers that it would arrive soon since the weather here in NY is already summerlike
Picked mine up 3/3 and still no soft top.





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I guess this explains why I'm having a hard time finding Jeeps with the premium soft top. I don't want a hard top at all.
 

Jrbrannan

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Picked mine up 3/3 and still no soft top.
So have you followed up with them? Is there anything we can do besides bug them every week? I do not want to be in that same spot, waiting 2-3 months down the road with no soft top and the dealer just tells me there is nothing they can do.
 

Chicago

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So have you followed up with them? Is there anything we can do besides bug them every week? I do not want to be in that same spot, waiting 2-3 months down the road with no soft top and the dealer just tells me there is nothing they can do.
I can’t imagine it taking 3 months, I sure hope not anyway , I’ve seen on here some jeeps being delivered with both so I wonder why some are receiving their soft tops
 

Jrbrannan

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I can’t imagine it taking 3 months, I sure hope not anyway , I’ve seen on here some jeeps being delivered with both so I wonder why some are receiving their soft tops
Well the guy I quoted had waited for 2 months and he still does not have it, so I am not thinking 3 months is out of line.
 

Chicago

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Well the guy I quoted had waited for 2 months and he still does not have it, so I am not thinking 3 months is out of line.
Geez
 

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It’s hard to believe jeep can’t get soft tops , I mean that’s the thing that separates jeep from every other SUV is the soft top. No green paint no soft top it seems jeep has lost its way. LOL. we’re almost at the end of 2018 model year and they still don’t have all the options and production running yet , we will be ordering 2019’s very soon and I sure hope they get this all ironed out by then.
 

MikeinMD

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So have you followed up with them? Is there anything we can do besides bug them every week? I do not want to be in that same spot, waiting 2-3 months down the road with no soft top and the dealer just tells me there is nothing they can do.
That's exactly where I'm at right now. I keep it in perspective and remember that I have my Jeep already, so I will be just fine without the soft top.
 
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TMM

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So after waiting for almost seven weeks and no soft top I called FCA customer care to complain. They immediately called my dealer to investigate. I received a call back about 15 minutes after my initial call to inform me that they are escalating the case of my missing and undelivered soft top. Hopefully it’ll be here before the summer.
 

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So after waiting for almost seven weeks and no soft top I called FCA customer care to complain. They immediately called my dealer to investigate. I received a call back about 15 minutes after my initial call to inform me that they are escalating the case of my missing and undelivered soft top. Hopefully it’ll be here before the summer.
Jeep could not have fumbled this launch woesw if they had tried. I hope you get yours soon.
 

MikeinMD

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So after waiting for almost seven weeks and no soft top I called FCA customer care to complain. They immediately called my dealer to investigate. I received a call back about 15 minutes after my initial call to inform me that they are escalating the case of my missing and undelivered soft top. Hopefully it’ll be here before the summer.
When did you pick up your Jeep? I got mine March 3rd and haven't heard anything.
 

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Ordered 2/3, picked it up 4/28. The coffin was in the back (soft top box).
 
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TMM

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When did you pick up your Jeep? I got mine March 3rd and haven't heard anything.
I took delivery March 23rd.
When did you pick up your Jeep? I got mine March 3rd and haven't heard anything.
I took delivery March 23rd. So I got another call from FCA informing me that there was a delay because the soft top is still in “development” ??? Smh
 
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MikeinMD

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I took delivery March 23rd.

I took delivery March 23rd. So I got another call from FCA informing me that because there was a delay because the soft top is still in “development” ??? Smh
Maybe ours will come in with fancy improvements?!?!?!?

:cwl::cwl::cwl:
 
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