CPO Rob
Active Member
- First Name
- Rob
- Joined
- Jun 9, 2021
- Threads
- 7
- Messages
- 36
- Reaction score
- 27
- Location
- New Jersey
- Vehicle(s)
- 2021 Rubicon Unlimited, Black w/red
- Thread starter
- #1
Situational Brief:
When I received my Rubico from the dealer on May 28th I already knew what mods I wanted. As Rough Country was a sponsor here, It was an obvious pick. I called them and ordered 1) the tailgate table for when I go fishing, it's great for the camp stove
and the side steps.
Well, the table was delivered within 3 days and was the easiest install I have ever done. However no steps. I called and spoke with them and they said the steps were back-ordered. Damm. OK, I will wait for them to come in. 1-week, 2-weeks, 3-weeks, now we are in July. I called them again and they told me the same answer. There is a shortage due to the COVID shut down. I understood as many automotive items are back-ordered due to the pandemic. I said I was sorry, but I have to move on. They refunded my money promptly and I called Extreme Terrain and this time I asked if they had the N-Fab Cab Length RS Nerf Side Step Bars in stock? They had the steps and shipped them within 2-days WOW!
Unpacking them I discovered the one end cap for the main pipe was broken off. This was getting frustrating. Now I had both OME rails off, one side installed, and this?? I called Extreme and spoke with Rachel at customer service. Being frustrated with this, I was loaded for bear on this one. She was great, she tamed this wild assed guy like a pro. While on the phone with her, she contacted N-Fab and they said no problem they would send me the cap.
Well, long story short I received 4 caps within 2-days
Lesson learned:
Don't blame the vendor for the COVID automotive part shortage. Both Rough Country and Extreme were wonderful and did the best they could.
When I received my Rubico from the dealer on May 28th I already knew what mods I wanted. As Rough Country was a sponsor here, It was an obvious pick. I called them and ordered 1) the tailgate table for when I go fishing, it's great for the camp stove
Well, the table was delivered within 3 days and was the easiest install I have ever done. However no steps. I called and spoke with them and they said the steps were back-ordered. Damm. OK, I will wait for them to come in. 1-week, 2-weeks, 3-weeks, now we are in July. I called them again and they told me the same answer. There is a shortage due to the COVID shut down. I understood as many automotive items are back-ordered due to the pandemic. I said I was sorry, but I have to move on. They refunded my money promptly and I called Extreme Terrain and this time I asked if they had the N-Fab Cab Length RS Nerf Side Step Bars in stock? They had the steps and shipped them within 2-days WOW!
Well, long story short I received 4 caps within 2-days
Lesson learned:
Don't blame the vendor for the COVID automotive part shortage. Both Rough Country and Extreme were wonderful and did the best they could.
Sponsored
