Check your return policies before ordering!

[ejewels]

OK, so I'm here to vent a little, but I promise I'm not a Karen. And before I do, I'd like to say that yes, its all my fault since I didn't read the return policy.

With that said, I originally was going to just do a AEV 2" spacer kit on my jeep, so I ordered it. Fast forward a week, and I've decided to do a full on kit, so I wanted to return it.

So, I had the horrible experience of contacting AEV customer service. I explained to them what happened, saying I was a huge AEV fan and even was thinking about going with their actual DS kit but I wanted to return the spacer kit for now. I was then bluntly told I'd be charged a 15% restocking fee and all shipping fees. Unless of course, I sprung for their $2600 lift kit... then they would not charge me the restock/shipping fees.... negotiating their own return "policy".

When I responded asking some questions about the policy itself and why my other questions weren't answered, I was then sent the RMA saying "thats our policy" and the case was closed before I could even respond. Mind you, I've been nothing but professional and friendly in my emails. Horrible, rude customer service from AEV. I asked whats stopping me from opening the brand new box since I get charged the 15% fee anyways (open or unopened) and he replied "if you open the box, we won't accept the return"... which is against their actual return policy since they DO take back new, opened stuff.

Now, is it technically my fault for not reading the return policy? Yes. But with the lenient and awesome return policies these days... I was just assuming they would have the same. They are docking me $120 all said and done from the $500 I paid.

So just a reminder to check the return policies even though nowadays we are so used to hassle free returns.

P.S. if anyone wants a brand new, unopened AEV spacer kit, let me know. And if you must buy an AEV product, I recommend not buying direct from them unless you're positive you are gonna keep it.

/rant

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[ATMO]

If you would have bought it from someone like Northridge 4x4, you could have returned it with zero hassle. Of course you would have to pay the return shipping, but such is life.

 

[ejewels]

If you would have bought it from someone like Northridge 4x4, you could have returned it with zero hassle. Of course you would have to pay the return shipping, but such is life.

This is part of the reason I'm annoyed. I even said "so I could have bought this from other online retailers with a hassle free return policy, but I chose to buy directly from you and now I'm out $100"... and the dude didn't even entertain it with a response. Just a RMA PDF and shipping instructions.

Good customer service goes a long way. It's not even about the actual return policy... its about being human.

I posted up the kit in marketplace for now. I'll wait a week and if no buyers I'll just eat it and return it to AEV. Imagine paying $507 and only getting $400 back in a return on a new unopened item.

 

[Bandit59]

This is part of the reason I'm annoyed. I even said "so I could have bought this from other online retailers with a hassle free return policy, but I chose to buy directly from you and now I'm out $100"... and the dude didn't even entertain it with a response. Just a RMA PDF and shipping instructions.

Good customer service goes a long way. It's not even about the actual return policy... its about being human.

I posted up the kit in marketplace for now. I'll wait a week and if no buyers I'll just eat it and return it to AEV. Imagine paying $507 and only getting $400 back in a return on a new unopened item.

Lots of places like this is doing this. Just have to buy from someone else in the future and roll on. I have stuff that can’t return. Through it on marketplace get what I can

 

[ejewels]

Lots of places like this is doing this. Just have to buy from someone else in the future and roll on. I have stuff that can’t return. Through it on marketplace get what I can

Sucks… guess I got too used to Amazon lol

 

[JPAloha]

Had a similarly off-putting experience with Just Jeeps recently.
‘My wife ordered something as a Xmas gift for me. Their website did not indicate anything that may suggest it wasn’t in stock and ready to ship. A few days before the holiday she realized she hadn’t received a shipping notice and phoned to ask about it. When it became apparent it wasn’t going to arrive before January (apparently it was not in stock so they “special ordered“ it) she asked to cancel the order. She was told by the person in customer service that they could not cancel but that she should email to cancel.
Long story short, she emailed and called again to cancel, these were ignored and a shipping notice was sent mid-January. She was finally told that it could be cancelled but it was subject to a return fee of 20%….bearing in mind she asked to cancel three times before they even had it so how could a re-stocking fee apply?
Further, she was told this is their policy for all “special order” parts but it was indicated as an “in stock”, “regular” item.
Eventually they gave her a small discount if she agreed to keep the item but this was after multiple calls, emails and her buying a different gift. The loss of goodwill outweighs their discount so we hope they’re satisfied with the last purchase we made from them.

 

[6th Floor Mule]

Sucks… guess I got too used to Amazon lol

You joke, but I suspect the lift you purchased IS actually available on Amazon ?. Could have taken it back to Kohl’s and been good to go!

 

[danba]

You joke, but I suspect the lift you purchased IS actually available on Amazon ?. Could have taken it back to Kohl’s and been good to go!

Amazon only cares about DEI, BLM, and making money. Their return policy so generous because they charge the vendors to pay for the returns.

That's why Amazon is not the cheapest most of the time. We all pay one way or another for their returns.

Support small businesses - while they're still around.


Oh, btw, thank Amazon for now having to pay sales taxes even for stores that aren't located (or have a physical presence) in your state. Guess who supported this measure and why.

 

[Bandit59]

Sucks… guess I got too used to Amazon lol

Yep time have changed. It was good while it lasted

 

[6th Floor Mule]

Amazon only cares about DEI, BLM, and making money. Their return policy so generous because they charge the vendors to pay for the returns.

That's why Amazon is not the cheapest most of the time. We all pay one way or another for their returns.

Support small businesses - while they're still around.


Oh, btw, thank Amazon for now having to pay sales taxes even for stores that aren't located (or have a physical presence) in your state. Guess who supported this measure and why.

If small business (?) AEV wants to stick it in and twist, we should all just “take one for the greater good?” By no means am I an Amazon fanboy, but the OP literally said he was “too used to Amazon lol,” implying AEV’s policy was lacking compared to his Amazon expectations.

If a company (e.g., AEV) is big enough to partner with Jeep to create a special edition vehicle priced “out of reach” for most Jeepers on this forum, then they should probably lose their ”small business” moniker leaving them to cling to their penny pinching return policy.

 

[danba]

Amazon is a $1.6 TRILLION company, so yeah AEV is a small business.

Anywho, I don’t disagree their CS dropped the ball. My reply was about the Amazon praising.

 

[HK1s]

Had a similarly off-putting experience with Just Jeeps recently.
‘My wife ordered something as a Xmas gift for me. Their website did not indicate anything that may suggest it wasn’t in stock and ready to ship. A few days before the holiday she realized she hadn’t received a shipping notice and phoned to ask about it. When it became apparent it wasn’t going to arrive before January (apparently it was not in stock so they “special ordered“ it) she asked to cancel the order. She was told by the person in customer service that they could not cancel but that she should email to cancel.
Long story short, she emailed and called again to cancel, these were ignored and a shipping notice was sent mid-January. She was finally told that it could be cancelled but it was subject to a return fee of 20%….bearing in mind she asked to cancel three times before they even had it so how could a re-stocking fee apply?
Further, she was told this is their policy for all “special order” parts but it was indicated as an “in stock”, “regular” item.
Eventually they gave her a small discount if she agreed to keep the item but this was after multiple calls, emails and her buying a different gift. The loss of goodwill outweighs their discount so we hope they’re satisfied with the last purchase we made from them.

I bought some lights from them, main package end up being opened and electrical hardware gone. but at least the lights are unused I can tell, I didn't even bother asking and I did my own wiring.

The thing is they shop around for items after you order, don't think they go ti the mfg, hence the slow fulfillment.

 

[ejewels]

You joke, but I suspect the lift you purchased IS actually available on Amazon ?. Could have taken it back to Kohl’s and been good to go!

haha I had checked and unfortunately not all the parts would arrive in time for my lift appt so I got from NR4x4 with the forum discount!

 

[ejewels]

If small business (?) AEV wants to stick it in and twist, we should all just “take one for the greater good?” By no means am I an Amazon fanboy, but the OP literally said he was “too used to Amazon lol,” implying AEV’s policy was lacking compared to his Amazon expectations.

If a company (e.g., AEV) is big enough to partner with Jeep to create a special edition vehicle priced “out of reach” for most Jeepers on this forum, then they should probably lose their ”small business” moniker leaving them to cling to their penny pinching return policy.

Exactly and the CS was NOT nice at all. It was surprisingly blunt and ignored many of the questions I had. Beware anyone that has to deal with AEV CS. It costs them $75 to restock a brand new unopened item? They aren't THAT small of a company to dock me $106 (shipping not refunded) on a $489 product.

 

[SaintNick]

Just return it. You probably won't get close to what you are looking too get. Sucks, but it happens.

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