Being charged for software updates question

[rbgeep]

Why does everyone expect others to work on their vehicle for free? Do your own software updates. Spend thousands of dollars on the tools to do so.

It’s a similar type of thing that Apple got fined for in a very big way. Allowing or deliberately slowing down phone performance so people have to buy new phones.
My Jeep would perform normally but for their software issues which customers have to pay big $ for. At least Apple lets you update your software for free. As far as I know, only dealer can update performance-related software. I had to pay $150 for an update for mine today, to keep the accelerator from surging then braking. If I could have done that myself please enlighten me.
As far as I know the only software updates Jeep owners could do themselves, were the UConnect radio/stereo etc updates.

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[mwilk012]

It’s a similar type of thing that Apple got fined for in a very big way. Allowing or deliberately slowing down phone performance so people have to buy new phones.
My Jeep would perform normally but for their software issues which customers have to pay big $ for. At least Apple lets you update your software for free. As far as I know, only dealer can update performance-related software. I had to pay $150 for an update for mine today, to keep the accelerator from surging then braking. If I could have done that myself please enlighten me.
As far as I know the only software updates Jeep owners could do themselves, were the UConnect radio/stereo etc updates.

It’s not similar at all. Apple was forcing software updates that intentionally disabled features and worsened performance. Your Jeep’s PCM software level will stay the same forever if you don’t have it updated. Software updates are for specific improvements.

 

[rbgeep]

It’s not similar at all. Apple was forcing software updates that intentionally disabled features and worsened performance. Your Jeep’s PCM software level will stay the same forever if you don’t have it updated. Software updates are for specific improvements.

Why does this particular company have so many software issues that need to be corrected so the vehicle can perform normally? And charge owners $150 to hook up a computer that they won’t allow owners to do on their own. My Jeep has very low miles and has been gently driven. But juuuuust barely past the warranty period I notice it’s surging for no apparent reason. Not a coincidence.

 

[mwilk012]

Why does this particular company have so many software issues that need to be corrected so the vehicle can perform normally? And charge owners $150 to hook up a computer that they won’t allow owners to do on their own. My Jeep has very low miles and has been gently driven. But juuuuust barely past the warranty period I notice it’s surging for no apparent reason. Not a coincidence.

It’s a sampling bias problem. All auto manufacturers have these sorts of things going on. It’s almost always transmission adaptive learning being improperly calibrated in my experience. Just fixed a 2020 ford edge today. Is it a ford problem now? No, it’s all of them. It’s not unusual at all.

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