ZFG
Member
- First Name
- Shannon
- Joined
- Mar 5, 2019
- Threads
- 1
- Messages
- 9
- Reaction score
- 11
- Location
- Paso Robles CA
- Vehicle(s)
- 2019 JL Sting Gray Rubicon - Azazel. Previous '52 Willys, '81 CJ, '71 FJ, '93 ZJ, '96 ZJ.
- Thread starter
- #1
Want horrible customer service? Well look no farther than Summit Racing Equipment!
So here's my experience with them. I ordered a part ( muffler eliminator ) for my Jeep. Not a big order or a big deal or an uncommon part. Its a basically a bent piece of stainless tube with a hanger welded on. Website doesn't say its out of stock so great. Well then I get the email confirmation that says its backordered and is expected to ship the 10th of March. Its the 1st of March so again no big deal its a few more days. On the 8th I get an email that its delayed until the 31st and do I want to cancel? No I am not it a hurry as its not a critical part. So on April 4th I get a message from Paypal that I have a refund coming in a week. Its from Summit and its for only the retail amount of the item, no shipping or tax. WTF? No email, no order update, no communication of any kind, just a Paypal notification. I give it a day and still no communication so I call Summit. The nice but vapid young lady that answered my call said that "she thinks the system cancels backordered items that sit too long" and that "if still want it you can place the order all over again". No recourse but to take even more of my time and Groundhog's Day the order. Normally you would expect a company to care enough to fix the order, look up your part and get it to you immediately, offer a discount.... something. But not Summit. So here is the the sum total of my experience so far. Open an account with Summit, order a part, pay them, have them sit on my money for a month, have them send delay after delay, still wait for them only to be ghosted. Nice. Talk about a lousy customer relationship. Good thing they aren't the only game in town. Save yourself the heartache go somewhere else.
I know other people might have had a better experience so please feel free to respond but I am not claiming every interaction is like this but more their reaction to when they screw up. That's my issue, not whether they have ever delivered an order successfully. Its not how you act when things go right that defines you its how you act when things go wrong. This is just one man's experience with them and hopefully they will use the criticism to fix their customer service department. Judging from the BBB site ... not so much, but one can hope.
So here's my experience with them. I ordered a part ( muffler eliminator ) for my Jeep. Not a big order or a big deal or an uncommon part. Its a basically a bent piece of stainless tube with a hanger welded on. Website doesn't say its out of stock so great. Well then I get the email confirmation that says its backordered and is expected to ship the 10th of March. Its the 1st of March so again no big deal its a few more days. On the 8th I get an email that its delayed until the 31st and do I want to cancel? No I am not it a hurry as its not a critical part. So on April 4th I get a message from Paypal that I have a refund coming in a week. Its from Summit and its for only the retail amount of the item, no shipping or tax. WTF? No email, no order update, no communication of any kind, just a Paypal notification. I give it a day and still no communication so I call Summit. The nice but vapid young lady that answered my call said that "she thinks the system cancels backordered items that sit too long" and that "if still want it you can place the order all over again". No recourse but to take even more of my time and Groundhog's Day the order. Normally you would expect a company to care enough to fix the order, look up your part and get it to you immediately, offer a discount.... something. But not Summit. So here is the the sum total of my experience so far. Open an account with Summit, order a part, pay them, have them sit on my money for a month, have them send delay after delay, still wait for them only to be ghosted. Nice. Talk about a lousy customer relationship. Good thing they aren't the only game in town. Save yourself the heartache go somewhere else.
I know other people might have had a better experience so please feel free to respond but I am not claiming every interaction is like this but more their reaction to when they screw up. That's my issue, not whether they have ever delivered an order successfully. Its not how you act when things go right that defines you its how you act when things go wrong. This is just one man's experience with them and hopefully they will use the criticism to fix their customer service department. Judging from the BBB site ... not so much, but one can hope.
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