392 BUILD AND TRACKING SPREADSHEET

[srmitchell]

Hi all,
Figured id add our build to the list.
VON- 51794589
VIN- 1C4JJXSJXNW122163
Order date 10/27.
Last update they said it was in D.

2022 392 XR
-Granite
-Front camera
-Hardtop headliner
-Trailer tow
-Gorilla Glass
-Trail Rail
-All Weather mats.

Cant wait!

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[richk225]

Mine was actually built last week…I’m honestly shocked. Now it’s “waiting for optional equipment installation” ? Then after that God only knows how long it’ll take to ship it.

Have you heard any news on your Jeep? a delivery date?
Merry Christmas

 

[cgrosen324]

Have you heard any news on your Jeep? a delivery date?
Merry Christmas

Received my window sticker earlier this week and supposedly at the Toledo rail yard this past Tuesday. I’m guessing mid Jan delivery? I’m certainly moving in the right direction! Merry Christmas ?

 

[richk225]

Received my window sticker earlier this week and supposedly at the Toledo rail yard this past Tuesday. I’m guessing mid Jan delivery? I’m certainly moving in the right direction! Merry Christmas ?

I`m glad to hear that yours is moving along, it`s the delivery time that kills me. You would think that they would be okay with a private hauler picking it up. Are you trading in your Raptor for the Jeep?

 

[cgrosen324]

I`m glad to hear that yours is moving along, it`s the delivery time that kills me. You would think that they would be okay with a private hauler picking it up. Are you trading in your Raptor for the Jeep?

The delivery time is beyond ridiculous IMO…a month to move something halfway across the country?! Yep, trading the Raptor. They gave me a more than fair trade value back in August. Hopefully they won’t play games.

 

[richk225]

The delivery time is beyond ridiculous IMO…a month to move something halfway across the country?! Yep, trading the Raptor. They gave me a more than fair trade value back in August. Hopefully they won’t play games.

I don`t understand why it takes so long either.
Since you have a Raptor and know all of the features it has, what are you going to miss the most?
For me it would be the dyno tune and being able to select different driving modes and steering feedback. Biggest pain was that it barely fit in my garage which made working on it a little difficult at times. I will also miss the planted feel of it, you know and feel how it`s driving and it really handled well and there was no wandering or death wobble

 

[cgrosen324]

I don`t understand why it takes so long either.
Since you have a Raptor and know all of the features it has, what are you going to miss the most?
For me it would be the dyno tune and being able to select different driving modes and steering feedback. Biggest pain was that it barely fit in my garage which made working on it a little difficult at times. I will also miss the planted feel of it, you know and feel how it`s driving and it really handled well and there was no wandering or death wobble

Having owned several Wranglers and two Raptors I will miss and not miss pretty much the same exact things you listed. I love the feel on the road, steering is excellent, and yes that planted feel. The size is nice when you’re on the open road but I pretty much hate it otherwise - barely fits in the garage, and it’s just too damn big for trails. I live in Vegas so there’s plenty of open desert, but I could never get into that Baja style of off roading. It’s going to be tough going back to that cramped interior, but I think Jeep did a decent job with the JL (my last Wrangler was a 16 JK). Oh one other thing: I cannot believe how cheap the interior of the Raptor is….so damn plastic-y. Seems a lot of folks are saying the same about the new Bronco.

 

[MSparks909]

Sent my dealer owner a less than enthused text this morning about my 392 order and got a half assed sarcastic response back. Needless to say this is the last vehicle I’ll be purchasing from them. Mine’s been in transit over a month and the response I got from the dealership owner (I considered him a personal friend but after this I’m reconsidering) was the same runaround crap I’ve heard for almost a month now. “No one can tell us where it is, if we knew we would go get it, it’s completely out of our control, at this point it’s somewhere between Santa and the Easter Bunny.”

Called Jeep customer assistance which was just as worthless and “they escalated my case.” I called another Jeep dealership about 45 min away from me and they’re going to try to track down my order and see what’s going on. If that other dealership is able to find it and provide me with some sort of an actual update I’m going to completely lose my gasket at the dealership I ordered from…

Glad to see others are getting their 392s though!

 

[Gorpf]

Sent my dealer owner a less than enthused text this morning about my 392 order and got a half assed sarcastic response back. Needless to say this is the last vehicle I’ll be purchasing from them. Mine’s been in transit over a month and the response I got from the dealership owner (I considered him a personal friend but after this I’m reconsidering) was the same runaround crap I’ve heard for almost a month now. “No one can tell us where it is, if we knew we would go get it, it’s completely out of our control, at this point it’s somewhere between Santa and the Easter Bunny.”

Called Jeep customer assistance which was just as worthless and “they escalated my case.” I called another Jeep dealership about 45 min away from me and they’re going to try to track down my order and see what’s going on. If that other dealership is able to find it and provide me with some sort of an actual update I’m going to completely lose my gasket at the dealership I ordered from…

Glad to see others are getting their 392s though!

Hey. im having the same experience. Supposedly on a train since 11/12. Being told they don’t know where it is or why it keeps getting delayed. I’m pretty sure the dealerships can track their vehicles by satellite and by rail car number, but for some reason they are denying this and Jeep customer assistance has been inaccurate and unhelpful. They’ve been telling me it was due to arrive at dealership since late October. Definitely something strange going on.

 

[MSparks909]

Hey. im having the same experience. Supposedly on a train since 11/12. Being told they don’t know where it is or why it keeps getting delayed. I’m pretty sure the dealerships can track their vehicles by satellite and by rail car number, but for some reason they are denying this and Jeep customer assistance has been inaccurate and unhelpful. They’ve been telling me it was due to arrive at dealership since late October. Definitely something strange going on.

I spent some time on Google and tracked down the railyard that mine *should* be at and with a little more Google-fu I found the trucking company’s information. I think I’m gonna give them a call and see if they are any help at all. Absolutely ridiculous that I’m even considering having to do that but at this point I’m not sure what else to do. I’ve been told the same thing as you. Mine went into transit 11/24. Supposedly arrived in Winston Salem 12/6.

 

[Gorpf]

Jeep chat said I’ve been delayed again...12/31-01/07. Ordered in June. Dealer has been silent.

Sales guy and Jeep chat told me there are problems with truck drivers, but that doesn’t explain anything because according to the sales manager my vehicle is on a train…but he can’t tell me where…since mid November.

How did you find your rail car, etc.?

 

[Gorpf]

was told 7-9 weeks when I ordered. Been over 6 months with another delay today. Here’s Jeep chat from June:

from this morning:

“workers?”

still not really an acceptable answer is it? @JeepCares

 

[richk225]

was told 7-9 weeks when I ordered. Been over 6 months with another delay today. Here’s Jeep chat from June:

You would think that for what we have paid for this model that Jeep would be a little more precise on their delivery dates. Like I said before, my 392 was picked up by a hauler and driven right to the dealer overnight. But I was told that is no longer an option. Somethings just don`t make sense, you can fly over to Europe and take delivery of your car, drive it around and then have it shipped to the states....

 

[Gorpf]

The dealership can track by satellite. My vehicle has been released to rail, and corporate and dealer cannot tell rail what to do. But, if the dealer wanted to repossess the vehicle(maybe they should), they would know exactly where it is on the planet.

However, I am not being told where it is or exactly why it repeatedly gets delayed…probably over 20 times currently, which is ridiculous. Rail shipping does not take this long for any reason.

 

[MSparks909]

Jeep chat said I’ve been delayed again...12/31-01/07. Ordered in June. Dealer has been silent.

Sales guy and Jeep chat told me there are problems with truck drivers, but that doesn’t explain anything because according to the sales manager my vehicle is on a train…but he can’t tell me where…since mid November.

How did you find your rail car, etc.?

So I actually don’t know 100% if mine is at the railyard or still on a train, that’s what I’m trying to figure out on my own. Sales manager texted me 11/24 that my Jeep is in transit. I asked him if he had a delivery ETA and he said it should be in Winston Salem 12/6 and he would have a better ETA after that. Since then I’ve heard “It should be delivered this week” for over 3 weeks now. AKA they’re full of shit and just guessing because apparently they have no idea what’s going on or where it is. So that’s what I’m going off of right now.

I escalated my case with Jeep today which I know is useless but worth a shot. I tracked down the shipping company at the Winston Salem railyard hub and have emails out to them to check and see if my VIN is in their inventory. Mine very might be stuck on a railcar somewhere though…my dealer said they’ve reached out to everyone they possibly can and I’ve now done the same. Not sure where to go from here. Absolutely insane any of us have to jump through these hoops to get our vehicles. I’m going to keep shaking cages until I get a straight answer on what’s going on and where mine actually is.

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