Service Center Issues

[mrhumble1]

Here's the story:

I got new tires on my JLR last Friday and want to get the ECU updated with the new tire size so the speedometer and odometer will be correct. I don't HAVE to do this right away. Going from 33's to 35's (315/70/17) is no huge leap and I could just wait until my next scheduled maintenance appointment. However, I WANT to do this now. I have read that Mopar has a specific standard charge for this change ($175).

So I went into my dealership (where I purchased the Jeep) at 11am yesterday (Saturday, 4.6.19). I assumed (INCORRECTLY) that flashing one update (tire size) to the computer wold be a simple matter and I might have to wait an hour or two since I didn't have an appointment. The service guy said they MIGHT be able to finish by 5PM and I'd have to leave the car for 6 hours. I told the guy that sounded ridiculous and he then told me they only have a few techs on Saturday. I didn't want to argue with him that their lack of staffing should not be my problem (especially when I am asking for something simple) so I decided to see if anyone else around could help me.

I make a call to the next nearest dealership. I explain what I want and ask if they can help me. The service guy says that for ECU changes they always block off FOUR HOURS, so I'd have to make an appointment and leave my Jeep there half a day. He said they do this so that in case there is an issue with the ECU update their tech has plenty of time to fix it. I am completely shocked by this thought process and would NEVER want to go to a service center that makes the owner schedule for half a day in case their techs screw up a relatively simple procedure.

There's a dealership closer to my office (but farther from home) so I call them next. The service adviser says come on in and they'll be able to take care of it in an hour or two. So I bring the Jeep in, and leave it with them and go grab some coffee at a local coffee shop. The service adviser calls me an hour later and says there is some issue with the warranty (mind you this is a brand new Jeep) and he will need to talk to his warranty manager on Monday. He said there's some restriction about tire size and that is causing the problem. They can't get it done either.

Recap:
- 1st Dealership (where I bought the thing): It'll take 6 hours
- 2nd Dealership: We need 4 hours because our techs might screw it up
- 3rd Dealership: Red tape Issue (Invalid Tire Size??)

Does any of this sound normal to you??? Was I totally crazy to think this would be a simple update? Should I just buy a Tazer JL and do this myself?? ¯\_(ツ)_/¯

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[fat_head]

Here's the story:

I got new tires on my JLR last Friday and want to get the ECU updated with the new tire size so the speedometer and odometer will be correct. I don't HAVE to do this right away. Going from 33's to 35's (315/70/17) is no huge leap and I could just wait until my next scheduled maintenance appointment. However, I WANT to do this now. I have read that Mopar has a specific standard charge for this change ($175).

So I went into my dealership (where I purchased the Jeep) at 11am yesterday (Saturday, 4.6.19). I assumed (INCORRECTLY) that flashing one update (tire size) to the computer wold be a simple matter and I might have to wait an hour or two since I didn't have an appointment. The service guy said they MIGHT be able to finish by 5PM and I'd have to leave the car for 6 hours. I told the guy that sounded ridiculous and he then told me they only have a few techs on Saturday. I didn't want to argue with him that their lack of staffing should not be my problem (especially when I am asking for something simple) so I decided to see if anyone else around could help me.

I make a call to the next nearest dealership. I explain what I want and ask if they can help me. The service guy says that for ECU changes they always block off FOUR HOURS, so I'd have to make an appointment and leave my Jeep there half a day. He said they do this so that in case there is an issue with the ECU update their tech has plenty of time to fix it. I am completely shocked by this thought process and would NEVER want to go to a service center that makes the owner schedule for half a day in case their techs screw up a relatively simple procedure.

There's a dealership closer to my office (but farther from home) so I call them next. The service adviser says come on in and they'll be able to take care of it in an hour or two. So I bring the Jeep in, and leave it with them and go grab some coffee at a local coffee shop. The service adviser calls me an hour later and says there is some issue with the warranty (mind you this is a brand new Jeep) and he will need to talk to his warranty manager on Monday. He said there's some restriction about tire size and that is causing the problem. They can't get it done either.

Recap:
- 1st Dealership (where I bought the thing): It'll take 6 hours
- 2nd Dealership: We need 4 hours because our techs might screw it up
- 3rd Dealership: Red tape Issue (Invalid Tire Size??)

Does any of this sound normal to you??? Was I totally crazy to think this would be a simple update? Should I just buy a Tazer JL and do this myself?? ¯\_(ツ)_/¯

Yes on the tazer

 

[mrhumble1]

Yes on the tazer

I am so close to pulling the trigger on that, but I'm hesitant. It would be nice to lower the TPMS threshold as well, but I don't know what else I would do with it.

 

[UNC Rubicon]

I am so close to pulling the trigger on that, but I'm hesitant. It would be nice to lower the TPMS threshold as well, but I don't know what else I would do with it.

Shut off ESS, disable fog drop out with high beams, disable weather alerts, and winch mode are a couple of the other options I use.

 

[viper88]

Does the Tazer let you turn on or off whatever keeps you from programming GPS while moving?

 

[UNC Rubicon]

Does the Tazer let you turn on or off whatever keeps you from programming GPS while moving?

I could have sworn it did, but I don’t see it listed in the features. I’ll look at mine when I get off work.

 

[mrhumble1]

I could have sworn it did, but I don’t see it listed in the features. I’ll look at mine when I get off work.

Can we please stay on topic and focus on the service center responses I list above??

 

[Rhinebeck01]

Does the Tazer let you turn on or off whatever keeps you from programming GPS while moving?

@UNC Rubicon
@viper88

Yes, the Tazer JL Mini has the "In Motion" feature.

 

[Rhinebeck01]

@mrhumble1

Geeeez, don't pay a dealer to do tire size programming.. That's lost $

You can do it yourself in about 7 minutes once you have the Tazer JL Mini installed.

You can go with the Tazer JL Lite for a tad less money but if I were you I would go with the Mini.

 

[Rhinebeck01]

@mrhumble1

$201.48 Tazer JL Lite
$302.68 Tazer JL Mini

For these prices go to to and buy @Northridge4x4 .... use coupon code: jlwranglerforums

Remember, some day you will be able to sell your Tazer and be able to re-coop more then half of what you paid for it.

 

[UNC Rubicon]

Can we please stay on topic and focus on the service center responses I list above??

I’m sorry. I didn’t realize I was only allowed to respond to your questions. I’ll keep that in mind from now on, master.

To answer your questions: No. No. Yes.

 

[Rhinebeck01]

@mrhumble1

If you just can't resist giving the stealership your $ then show them this when you go to for the re-calibration:
Takes about 45min.- for the Tech to do with their WiTech tool.

 

[macintux]

disable fog drop out with high beams

Out of curiosity, why are you using fog lights without, y’know, fog?

 

[Rhinebeck01]

Out of curiosity, why are you using fog lights without, y’know, fog?

@macintux

When you live in deer/bear country or way out in the boonies where it's friggin real dark 8-) , it is nice to run with high beams and fogs both.... but no, not when it is foggy....

 

[rkammer]

Here's the story:

I got new tires on my JLR last Friday and want to get the ECU updated with the new tire size so the speedometer and odometer will be correct. I don't HAVE to do this right away. Going from 33's to 35's (315/70/17) is no huge leap and I could just wait until my next scheduled maintenance appointment. However, I WANT to do this now. I have read that Mopar has a specific standard charge for this change ($175).

So I went into my dealership (where I purchased the Jeep) at 11am yesterday (Saturday, 4.6.19). I assumed (INCORRECTLY) that flashing one update (tire size) to the computer wold be a simple matter and I might have to wait an hour or two since I didn't have an appointment. The service guy said they MIGHT be able to finish by 5PM and I'd have to leave the car for 6 hours. I told the guy that sounded ridiculous and he then told me they only have a few techs on Saturday. I didn't want to argue with him that their lack of staffing should not be my problem (especially when I am asking for something simple) so I decided to see if anyone else around could help me.

I make a call to the next nearest dealership. I explain what I want and ask if they can help me. The service guy says that for ECU changes they always block off FOUR HOURS, so I'd have to make an appointment and leave my Jeep there half a day. He said they do this so that in case there is an issue with the ECU update their tech has plenty of time to fix it. I am completely shocked by this thought process and would NEVER want to go to a service center that makes the owner schedule for half a day in case their techs screw up a relatively simple procedure.

There's a dealership closer to my office (but farther from home) so I call them next. The service adviser says come on in and they'll be able to take care of it in an hour or two. So I bring the Jeep in, and leave it with them and go grab some coffee at a local coffee shop. The service adviser calls me an hour later and says there is some issue with the warranty (mind you this is a brand new Jeep) and he will need to talk to his warranty manager on Monday. He said there's some restriction about tire size and that is causing the problem. They can't get it done either.

Recap:
- 1st Dealership (where I bought the thing): It'll take 6 hours
- 2nd Dealership: We need 4 hours because our techs might screw it up
- 3rd Dealership: Red tape Issue (Invalid Tire Size??)

Does any of this sound normal to you??? Was I totally crazy to think this would be a simple update? Should I just buy a Tazer JL and do this myself?? ¯\_(ツ)_/¯

I had the same thing done at the dealership where I bought my jeep. It cost around $136 and took less then 15 minutes.

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