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JHJLUR

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TFL Truck reported that Ford is taking orders for the diesel F150 starting the middle of this month. As I languish in D for 53 days, watching more recent similar orders move down the line, hearing @newJLUguy Getting hijacked, being told by FCA that they "have the parts" and other canned responses. I am considering the virtues of a pickup.
1972 CJ5
1968 Super Wagoneer
1990 Comanche
1996 Cherokee
2004 TJL (still own)
2015 JKU Willys

This is the first vehicle I've custom ordered and the experience is turning me away from the brand. The membership of this forum is large enough to be considered an adequate sample size from which to measure and judge the larger group of Jeep buyers. I think there must be a lot of disappointment in the Jeep community. And not because we have to wait, but because it all seems so unfair. So faithful are we that we laid down deposits on a vehicle that we had not seen. We only guessed at the cost.
And how are we repaid? Shinanigans, double speak, misinformation.
My poor dealer (who I neither blame, nor hassled) quit emailing me. He is either embarrassed or just doesn't know what to say.
I’d say you should try to be calm... I’ve ordered a bunch of cars, this is fairly typical no matter the company... add in the fact it just launched, demand is high, and option choices are huge it’s going to take awhile... if you waited another 6-8 months things would be smoother, this group is great but it also makes people nuts ( including myself) we are all hyper wrangler addicts and not typical of the general populous.
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Jcsieman

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I'd be on the line quickly with FCA customer support filing a complaint, if it was listed as a sold order. That sounds like some shenanigans right there! Man, I'm sorry to hear this is happening to you. Maybe there's a mistake and the one delivered was a demo and yours is still in the pipeline? Keep us posted if you find out more.
I’d be in line to file a small claims court filing instead. If you paid a deposit for an agreed delivered product....boom. Done.
 

newJLUguy

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If you had a sold order then that’s grade A bullshit
What the actual Hell?! Who does that? Can you get it back?
I'd be on the line quickly with FCA customer support filing a complaint, if it was listed as a sold order. That sounds like some shenanigans right there! Man, I'm sorry to hear this is happening to you. Maybe there's a mistake and the one delivered was a demo and yours is still in the pipeline? Keep us posted if you find out more.
If you had a sold order then that’s grade A bullshit
Ask for the VIN! If it’s yours then definitely a big complaint.
You already had your VIN number assigned so it should be easy enough to prove if it was your vehicle that the fca rep took. If it was in fact your vehicle that was taken I believe they will be regretting that decision with as many people who follow this forum. Your vehicle is probably the most famous JL produced so far being the first. When they find out what the took it will be a malox moment for them.
Yep, I agree - this is bullshit. It's dirty play and I don't like it. My order had "Sold Order" so not sure why someone would think this is a good idea.

It's the same VIN that @JAY has been tracking and @JLWF Dealer Guy sent me some detailed tracking information clearly showing a "Ship to dealer changed" entry on the order.

Frustrated at the whole situation and hoping to hear more about some sort of resolution. I'll keep everyone posted.
 

SisterRubi

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Quick update on my order - I called the dealer in Oklahoma and spoke with a sales guy there. I inquired about a granite crystal JL sport that was recently delivered and he said, "Oh yeah, the grey sport we just got? Yeah that was for an FCA rep. It's gone but we'll be getting more in soon". Someone at FCA hijacked my vehicle.

So, there you have it - my Jeep, that I've been waiting for since October is gone. :crying: Guess I'll have to get at the back of the line now.

Keep an eye on your order - hopefully no one else has this issue! I'm pretty upset and would like to know how this happened. Doubt I'll find anything useful or have anything resolved soon.
NO WAY!!!!! This is sooooooo wrong. OMG what a bunch of sh#t!!! I am SOOOOOO sorry man!! Wow, I am losing my patience with all the misinformation.... just tell us the truth!!! My god we ordered with blind faith in the leaders of this forum..... do not tell us the order banks are open and that you will track our orders if it is only sorta true!!! Many of us are spending over 50K!! Why have this forum if they dont tell us the truth??? Sorry but I am now pissed. How can they just TAKE HIS order???? What are we all doing here??? Sorry but this is crazy.
 
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Scott1911

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Hi - apologies if this has been asked before. Does anyone have their VIN yet for a 2 door JL? I am curious if these only get allocated once actual production starts or shortly after ordering (even if production isn’t underway). I have a VON from an order that was placed last Friday but no VIN yet (as far as I know). Thanks.
Yes, I have a VIN for s 2door ordered on Dec 6.
 

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newJLUguy

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I’d be in line to file a small claims court filing instead. If you paid a deposit for an agreed delivered product....boom. Done.
I didn't put any money down (thankfully) so no leverage there. This is just D-league garbage by putting sales reps ahead of customers.
 

newJLUguy

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NO WAY!!!!! This is sooooooo wrong. OMG what a bunch of sh#t!!! I am SOOOOOO sorry man!! Wow, I am losing my patience with all the misinformation.... just tell us the truth!!! My god we ordered with blind faith in the leaders of this forum..... do not tell us the order banks are open and that you will track our orders if it is only sorta true!!! Many of us are spending over 50K!! Why have this forum if they dont tell us the truth??? Sorry but I am now pissed. How can they just TAKE HIS order???? What are we all doing here??? Sorry but this is crazy.
Yeah this sucks and what sucks the most is that I'm back to square one. This was going to be a late 40th birthday present but that's out the window now. I did post something on Twitter so if anyone wants to help spread the word that would be great.



Appreciate your and everyone's support!
 

SisterRubi

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Wondering if the "lost" October orders were actually already built and given to sales reps???
 

JLWF Dealer Guy

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Yeah this sucks and what sucks the most is that I'm back to square one. This was going to be a late 40th birthday present but that's out the window now. I did post something on Twitter so if anyone wants to help spread the word that would be great.



Appreciate your and everyone's support!

Quick question. Just trying to help figure it out. At the bottom of the screenshot you have there, is your name and address at the left bottom on the POC?
 

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JayV

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NO WAY!!!!! This is sooooooo wrong. OMG what a bunch of sh#t!!! I am SOOOOOO sorry man!! Wow, I am losing my patience with all the misinformation.... just tell us the truth!!! My god we ordered with blind faith in the leaders of this forum..... do not tell us the order banks are open and that you will track our orders if it is only sorta true!!! Many of us are spending over 50K!! Why have this forum if they dont tell us the truth??? Sorry but I am now pissed. How can they just TAKE HIS order???? What are we all doing here??? Sorry but this is crazy.
Not sure why you think Jay or DealerGuy have any culpability whatsoever in this situation. They provide a free service to all of us that's a hell of a lot more than what Jeep is doing. Not their fault FCA doesn't have their $hit together. Your anger is misplaced, and you should retract your statement.
 

kurt13

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Yeah this sucks and what sucks the most is that I'm back to square one. This was going to be a late 40th birthday present but that's out the window now. I did post something on Twitter so if anyone wants to help spread the word that would be great.



Appreciate your and everyone's support!
Done.
 

RonH

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Not sure why you think Jay or DealerGuy have any culpability whatsoever in this situation. They provide a free service to all of us that's a hell of a lot more than what Jeep is doing. Not their fault FCA doesn't have their $hit together. Your anger is misplaced, and you should retract your statement.
Concur
 

JHJLUR

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NO WAY!!!!! This is sooooooo wrong. OMG what a bunch of sh#t!!! I am SOOOOOO sorry man!! Wow, I am losing my patience with all the misinformation.... just tell us the truth!!! My god we ordered with blind faith in the leaders of this forum..... do not tell us the order banks are open and that you will track our orders if it is only sorta true!!! Many of us are spending over 50K!! Why have this forum if they dont tell us the truth??? Sorry but I am now pissed. How can they just TAKE HIS order???? What are we all doing here??? Sorry but this is crazy.
Dude, you’ve lost it... take a few days off... 1st of all this isn’t Jeeps forum, it’s just A Jeep forum, people are helping for free just to cater to us nut balls that love wranglers....Chrysler has some roll out issues, they didn't tell customers to order in October, hell they didn’t even tell you the price until less then a month ago, they didn’t intend on many consumers ordering before the launch and the vast majority don’t even know the JL exists yet... The only person I feel sorry for is the guy that got his Jeep swept out from under him, that's total BS, everyone else ( including me that has one in order) needs to pump the brakes with the outrage.
 
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