What is he talking about

[FritzBrothers]

My local guys says this,”Brother I can't give no price until the vehicle gets here. That's what I mentioned to you over the phone when we placed the order. I apologize about it. I don't know how other people can give a price when the vehicle is not at the dealership yet “ but the Gupton dealer can give me pricing? How is this? What am I missing? I have a down payment and he is saying he won’t refund but the savings for going to Gupton out weights that the only issue is waiting?

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[MudHunter]

My local guys says this,”Brother I can't give no price until the vehicle gets here. That's what I mentioned to you over the phone when we placed the order. I apologize about it. I don't know how other people can give a price when the vehicle is not at the dealership yet “ but the Gupton dealer can give me pricing? How is this? What am I missing? I have a down payment and he is saying he won’t refund but the savings for going to Gupton out weights that the only issue is waiting?

I don't understand. Did you:

(A) Place a custom order with a dealer based on specs you pulled from the website or that he/she walked you through?
(B) Asked the dealer to find you a Jeep already built at another dealer?
(C) Asked the dealer to put you on a waiting list for one of the Jeeps they've already ordered on their own but have no current ETA for?

 

[Chocolate Thunder]

If you didn’t sign anything stating that your deposit is non refundable, demand they refund your money immediately. If you used a credit card, try to get your CC company involved to get it back. Run, don’t walk away from this dealership, they think you’re an idiot and will scam you. Any reputable dealer can agree to a price before delivery.

You made a huge mistake by not getting an agreed price before placing the order. You compounded it by giving them a deposit. Now they’re “got you” and have no incentive to discount the Jeep. Get out of this situation and deal with a less scummy dealership.

 

[Some Random Guy]

The price for an order or vehicle in transit can change based on incentives. Incentives are determined at the time of sale, not of order/deposit. They should have been able to explain that, though.
I think dealers like Gupton are pumping out volume, so they know their manager will approve X% above/below invoice pricing. It allows them to negotiate strongly by providing you a price, driving numbers higher, and earning their management volume rewards (probably not right term). A smaller dealer probably can't do that, and prices literally fluctuate day by day as the sales manager decides what goals they're going after.

 

[FritzBrothers]

I don't understand. Did you:

(A) Place a custom order with a dealer based on specs you pulled from the website or that he/she walked you through?
(B) Asked the dealer to find you a Jeep already built at another dealer?
(C) Asked the dealer to put you on a waiting list for one of the Jeeps they've already ordered on their own but have no current ETA for?

A and he refuses to talk price with me. He says he has to wait until the car comes in to know what Jeep will allow. This was my first time dealing with someone outside of CarMax so I wasn’t used to the process. There are docs on here that have helped a lot since then. Wish I would have read them first.

 

[Some Random Guy]

A and he refuses to talk price with me. He says he has to wait until the car comes in to know what Jeep will allow. This was my first time dealing with someone outside of CarMax so I wasn’t used to the process. There are docs on here that have helped a lot since then. Wish I would have read them first.

If you're willing to be patient, it sounds like he'll give you the best price he thinks he can on a first offer. The negotiating games can begin from there.
He REALLY doesn't want to give you a price, then have a policy change force him to take it back. He knows that's a death sentence to your relationship. If we took this into a hypothetical where he HAD to give you a price right now, he'd probably be conservative and give you a price he knows he can honor when the vehicle eventually gets there. That means it would be high, and you'd then be unhappy for another reason.

 

[Chocolate Thunder]

That’s an outright lie. Jeep has zero to do with the price he charges you. He could sell it to you for $1 or $100,000, that’s an agreement between you and the dealership which is an independent entity from Jeep. As I stated he’s lying to you big time playing the sort of greedy game that is the reason car salesman have the reputation of being shady.

 

[The Last Cowboy]

AND, Jeep has no control over how an individual dealer does business. Contrary to what many believe, auto delaers are not factory owned outlets.

 

[Some Random Guy]

If you didn’t sign anything stating that your deposit is non refundable, demand they refund your money immediately. If you used a credit card, try to get your CC company involved to get it back. Run, don’t walk away from this dealership, they think you’re an idiot and will scam you. Any reputable dealer can agree to a price before delivery.

You made a huge mistake by not getting an agreed price before placing the order. You compounded it by giving them a deposit. Now they’re “got you” and have no incentive to discount the Jeep. Get out of this situation and deal with a less scummy dealership.

When I did a custom order, I did walk away with a price. However, it was clearly explained to me and in the fine print that incentives can change at time of delivery, and would impact the price. If you didn't negotiate a price at that time, you can still do it at delivery, but you do have "less power".
It is also common practice, and probably on something you signed, that the deposit is refundable/creditable upon sale of the vehicle. This means if you don't want it, you can still get your deposit back once it sells to someone else. If a dealer knows they can move it quickly, they might not enforce this and give it right back once the vehicle is on the lot. However, @Chocolate Thunder is probably on the right track that you have someone you should avoid doing business with in the future. I'm just trying to give you leading questions to salvage the relationship, and get guidance on how to read what you signed or what policies to ask for if you didn't sign anything. Even without a signature, those policies can govern how your deposit is handled.

That’s an outright lie. Jeep has zero to do with the price he charges you. He could sell it to you for $1 or $100,000, that’s an agreement between you and the dealership which is an independent entity from Jeep. As I stated he’s lying to you big time playing the sort of greedy game that is the reason car salesman have the reputation of being shady.

This is true, but a little context might help. I think Jeep adjusts prices occasionally, not just on model years. It was a big deal about 6 months ago if my memory is serving me well. Depending on accounting practices, this may raise the price the dealer has to pay Jeep. I'm making some assumptions here, but if the legal transfer happens when the vehicle arrives at the dealership, that price adjustment may impact the price the sales person can offer you without getting in trouble with his boss/the dealership.

I'm coming across as an apologist here, but I've found when I can ask the right questions I feel better about my transactions. I don't subscribe to the zero-sum attitude where I have to get as good of a deal as possible, and anybody who can't give me a better deal is A) Greedy and out to get me or B) Incompetent. Just like each shopper has a different set of constraints to work around, each sales person does to, even within the same dealership. I just look for a deal I'm reasonably sure I can't beat with another day of talking to other dealerships within a short distance of me. I never understood the people who fly across the country for an extra $1000 off their new vehicle unless it's just an excuse to take a vacation. Between the airline ticket, the hotels, food, and fuel of getting it home you probably didn't come out ahead.

 

[entropy]

A and he refuses to talk price with me. He says he has to wait until the car comes in to know what Jeep will allow. This was my first time dealing with someone outside of CarMax so I wasn’t used to the process. There are docs on here that have helped a lot since then. Wish I would have read them first.

Ok so you are locked on a Jeep that you haven't even agreed a price on. So the dealer can basically charge you whatever they want, because you gave them a non-refundable deposit before agreeing to a purchase price?

That's some fucked up stuff man. Nowhere should you ever deal like this, always agree to a price first.

Take that deposit, do whatever it takes, and go somewhere else. They're gonna rip you off big time.

 

[ResGuy68]

A and he refuses to talk price with me. He says he has to wait until the car comes in to know what Jeep will allow. This was my first time dealing with someone outside of CarMax so I wasn’t used to the process. There are docs on here that have helped a lot since then. Wish I would have read them first.

I think you're in a better position than appears.

The dealer lacks leverage and will need to refund your deposit if they do not close the deal. You offered them a 3-month interest free loan (your deposit) in order to get a right of first refusal.

That said, it's quite likely that the deal busts and you're out the 3-month wait (unless you're willing to potentially agree to unfavorable terms).

Were I in your position, I would throw-in another order with Gupton (or the like) right now. At worst, the first dealer surprises you and you're out your $1000 deposit with Gupton. However, more likely, you're in an advantaged position in negotiation with the first dealer. You can walk (getting your deposit back) and have your Gupton order in 8-10 weeks (from today).

You actually have more optionality than the typical Gupton purchaser.

 

[Chocolate Thunder]

Nobody should EVER purchase a vehicle from anyone who demands a non refundable deposit. I said what I said.

 

[Charmagne]

When I placed the order for my Jeep, the dealer gave me the build sheet from their system. I kept telling them that it wasn't enough money, that the build on line at the Jeep website had it coming up at a higher price. The dealership called their regional guy who said "the price and ordering specs in the system were bible, don't go off the Jeep website" so I added additional packages that I wasn't able to afford before. Then when the Jeep was delivered, it showed up with an increased sticker price by $6,000. Turns out the "system" didn't charge for the 80th anniversary package. They told me they couldn't sell me the Jeep at the price I ordered it for and the regional guy pointed out the disclaimer at the.bottom of the build sheet that said.the price could change. WTF? To top it off, they couldn't get me another 80th because they stopped building them. IDK if that was BS or not, but they took $3,500 off the price. I then went to.the Jeep website. and built the exact build that I got and it was indeed $3,500 more expensive than what I paid. That was a very disconcerting experience. Should have known that something was weird when the system said the 80th anniversary.could not.be built with. the 2.0 turbo, but only came with the 3.6. The 2.0 is standard on the 80th AE Still not sure what happened.

 

[csjlu]

When I placed the order for my Jeep, the dealer gave me the build sheet from their system. I kept telling them that it wasn't enough money, that the build on line at the Jeep website had it coming up at a higher price. The dealership called their regional guy who said "the price and ordering specs in the system were bible, don't go off the Jeep website" so I added additional packages that I wasn't able to afford before. Then when the Jeep was delivered, it showed up with an increased sticker price by $6,000. Turns out the "system" didn't charge for the 80th anniversary package. They told me they couldn't sell me the Jeep at the price I ordered it for and the regional guy pointed out the disclaimer at the.bottom of the build sheet that said.the price could change. WTF? To top it off, they couldn't get me another 80th because they stopped building them. IDK if that was BS or not, but they took $3,500 off the price. I then went to.the Jeep website. and built the exact build that I got and it was indeed $3,500 more expensive than what I paid. That was a very disconcerting experience. Should have known that something was weird when the system said the 80th anniversary.could not.be built with. the 2.0 turbo, but only came with the 3.6. The 2.0 is standard on the 80th AE Still not sure what happened.

Not a feel good story, but a beautiful Jeep regardless. Dog owner?

 

[Charmagne]

Not a feel good story, but a beautiful Jeep regardless. Dog owner?

Thank you! Yes indeed! That back seat came right out. and the dog bed fits perfectly

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