Hope OP is resolved as my reply is late.., but hope this helps future searches... Mine did the same after install, and didn't resolve after a battery disconnect either. Fixed using the reset switch inside the box.., not sure if it was because my first install, but look for the reset switch inside the box.No, but check the connections in the switchbox. Before i installed mine, i noticed that the panel wire was loose. Might be that? Check that, jiggle wires, then possibly contact them..?