uConnect problem - USB flash drive staying connected

[Alien Ant Farm]

I've had this recurring problem for several months, and I think I've narrowed down the issue. When I have a USB flash drive in USB port 2 (or any other port), it appears that the Bluetooth connection with my iPhone will interfere with the music playing from the USB flash drive (and the Media music app on uConnect). This makes sense since a Bluetooth signal from the phone (such as a ringtone or email alert) should override and interrupt the USB music. However, when the Bluetooth signal interrupts the USB music, often times the USB music will not resume. Often times, the Bluetooth interruption will cause the USB flash drive to become unrecognizable by uConnect. Replugging in the USB drive sometimes restores the connection, but only until the next Bluetooth interruption. Most of the time I have to turn off the Bluetooth on the phone before uConnect will allow the USB to be reconnected and recognized.

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[JeepCares]

I've had this recurring problem for several months, and I think I've narrowed down the issue. When I have a USB flash drive in USB port 2 (or any other port), it appears that the Bluetooth connection with my iPhone will interfere with the music playing from the USB flash drive (and the Media music app on uConnect). This makes sense since a Bluetooth signal from the phone (such as a ringtone or email alert) should override and interrupt the USB music. However, when the Bluetooth signal interrupts the USB music, often times the USB music will not resume. Often times, the Bluetooth interruption will cause the USB flash drive to become unrecognizable by uConnect. Replugging in the USB drive sometimes restores the connection, but only until the next Bluetooth interruption. Most of the time I have to turn off the Bluetooth on the phone before uConnect will allow the USB to be reconnected and recognized.

Hi,
I'm sorry to hear this. I would like to open a case for you and get you to a Uconnect specialist. If you'd like, please send us your VIN, email, phone number, and mileage to get started.

Alison
JeepCares

 

[WhatExit?]

Any update on this?

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