Uconnect problem 2024 2 days old!

[Lemo]

My 2 day old JLU’s Uconnect repeatedly gets a pop up stating, “Uconnect Box Requires Service. Please visit an authorized dealer.” Called my local service advisor and was told that this issue may not be fixable. Called Uconnect and was given 3 options, 1. Wait for over the air update from U29.28 to U29.42 (date of update known, could be December). 2. Forced update to U29.42 at dealership. 3. Replace Telematics Box Module. Called service advisor back and told him what Uconnect told me. He was not optimist that any of this would work and said system could come back worse if he attempted a forced update. He also took a moment to vent about Jeep. Very frustrating! I’ve contacted Jeep and am waiting on a response. Any suggestions?

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[4xFUN]

Any other Jeep dealers in your area? Not a very professional service advisor...

 

[TrentYoung]

Yoe 100% need a new service dealer....and make sure you are talking to an experienced Service Writer.... never ever a salesman.

 

[Wbino]

It's two days old, swing by your Dealer of purchase and make an appointment.

 

[Lemo]

Quick update on my Uconnect problem. Diagnostics evidently showed that the “media box” (the flip-door-box on the lower right that contains two usb ports) needed to be replaced. They replaced the box but this did not solve my “pop up” error problem. A Star Case was then opened. I’m told a loose wire was found and connected which seemingly has solved the issue. Picked up the Jeep two days ago. Sure enough my pop up problem is resolved, but off road pages is gone. Called my Uconnect specialist and did a hard factory reset and Off Road Pages reappeared. Everything now works. Fingers crossed.

 

[Lemo]

Yet another update on my Uconnect problem. Once the loose wire was connected at the dealership I no longer receive the pop-up error message, BUT I consistently lose Off Road Pages. The app is still on my system, but will not open AND when Pitch and Roll is selected as a widget, all I get is a spinning circle as it searches for Pitch and Roll. I’ve now completed three Factory Resets which always makes ORP available, BUT WHAT AN UNNECESSARY PAIN IN THE A$$!!!

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