2021 Jeep JLR problems in first few days

[Mitbackwards]

Sorry to hear about your issues. Wish you the best. Here's a picture on my white tailgate for reference. Not nearly as bad

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[Jeepmanic]

Would this effect the structural integrity of the tailgate or is it just cosmetic?

Cosmetic I would think.

 

[Gmoneyrain]

Any new updates on the issue? I have a 2021 JLU Sport with a very similar if not the same noise

 

[BobW]

Well I was told my Jeep cares case manager was to call me back the next day on 1/11/21, I called them back 1/12,then 1/13 and finally today and have yet to be contacted by my case manager. I pm’d jeepcares here through the forum like they asked earlier in the thread and have yet to receive a reply back.

dealership told me to contactJeep cares in regards to the tail gate. For the noise they said they wont be able to tell were it’s coming from until it gets worse. So to keep driving the vehicle and that it’s most likely fine. This is my fourth Wrangler and the first vehicle I was I fortunate enough to buy brand new in my life, and as much as I love the Jeep the customer service ain’t too good.

Jeep Cares must be hit & miss. Their followup was pretty aggressive with me, calling and emailing even after I emailed saying the dealer solved the problem. (Auto starts/stop failed, dealer finally rerplaced main battery; it just took them a couple iterations, excessively long).

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