Uconnect issues or just me

[Thetick18]

Hi all..apologies if this has been a thread before. I've had my 2018 JL since May. I don't know any other jeepers in my area that have this issue or are willing to help me...

Found out after I drove it home, after purchasing that I DID NOT HAVE Sirus XM like I was told. Couldn't find anyone to explain or help me understand how to "upgrade" or is an antenna that's needed (plus membership) even after contacting dealership and sales person who lied to me!

My uconnect also only let's me reply back to my text with a few pre programmed replies..why???? So frustrating!!

Is this common? Is it because I have the most basic package? I got the most basic jeep with no power windows because it's what was in my range and really wasn't important. Tips? Advice much appreciated!!

Sponsored

 

[blessidsoul12]

8.4 inch? I don't know if there are different packages of Uconnect which will limit your capabilities or not. Given that offroad pages is limited based on the system you get I guess it is theoretically possible. It also may be a settings issue. Have you spoken with Jeep themselves? They may be able to offer more specific help.

 

[RockyMtnHigh]

If you were promised XM you should most definitely have it. There is a special XM radio antenna, its on top of the sound bar. Given that the XM factory option is called "Sound System Components" and is $295 (way more than an XM subscription) I'm guessing that it's possible that this antenna doesn't exist on all Jeeps unless it was selected as an option. You can see it here:

As for the Uconnect preset messages, that's all you get. The system wasn't programmed to allow you to dictate a message like you would be able to with Siri or Google. Should you upgrade to the 8.4" display, you can dictate messages with Android Auto or Apply Carplay, but your phone has to be plugged in to do this.

 

[melendez69]

Hi all..apologies if this has been a thread before. I've had my 2018 JL since May. I don't know any other jeepers in my area that have this issue or are willing to help me...

Found out after I drove it home, after purchasing that I DID NOT HAVE Sirus XM like I was told. Couldn't find anyone to explain or help me understand how to "upgrade" or is an antenna that's needed (plus membership) even after contacting dealership and sales person who lied to me!

My uconnect also only let's me reply back to my text with a few pre programmed replies..why???? So frustrating!!

Is this common? Is it because I have the most basic package? I got the most basic jeep with no power windows because it's what was in my range and really wasn't important. Tips? Advice much appreciated!!

Couple things... you'll need to know what you have; i.e. 8.4" or smaller (what @blessidsoul12 asked).

Were you just told by someone that you had Sirius, or is it part of your build, invoice, etc.?

Lastly... give a shout to @JeepCares. They'll request you to PM them.

 

[JSFoster75]

8.4 inch? I don't know if there are different packages of Uconnect which will limit your capabilities or not. Given that offroad pages is limited based on the system you get I guess it is theoretically possible. It also may be a settings issue. Have you spoken with Jeep themselves? They may be able to offer more specific help.

I think there are different apps that are installed based on options on the Jeep, for instance, my wife's has the pitch/roll app on her jeep, mine does not. They are both 2018 Sahara's, but her's has the LED Package, Leather & Tow Package that mine does not have.

 

[RockyMtnHigh]

I think there are different apps that are installed based on options on the Jeep, for instance, my wife's has the pitch/roll app on her jeep, mine does not. They are both 2018 Sahara's, but her's has the LED Package, Leather & Tow Package that mine does not have.

Do you mean in the dash? Or are you talking about the Off Road Pages on the center screen? Because all Jeeps with the 8.4" screen should have ORP.

 

[JSFoster75]

Do you mean in the dash? Or are you talking about the Off Road Pages on the center screen? Because all Jeeps with the 8.4" screen should have ORP.

I meant on the 8.4" screen, I have it in the center screen, just not on the 8.4" .

 

[RockyMtnHigh]

I meant on the 8.4" screen, I have it in the center screen, just not on the 8.4" .

To be clear, you have the pitch and roll readout on the Instrument Panel, but not on the 8.4" Uconnect screen? If that's the case, see here: https://www.jlwranglerforums.com/fo...es-has-arrived-via-ota-software-update.13399/

 

[JSFoster75]

To be clear, you have the pitch and roll readout on the Instrument Panel, but not on the 8.4" Uconnect screen? If that's the case, see here: https://www.jlwranglerforums.com/fo...es-has-arrived-via-ota-software-update.13399/

Correct, thanks for the link, I'll check it out.

 

[JeepCares]

Hi all..apologies if this has been a thread before. I've had my 2018 JL since May. I don't know any other jeepers in my area that have this issue or are willing to help me...

Found out after I drove it home, after purchasing that I DID NOT HAVE Sirus XM like I was told. Couldn't find anyone to explain or help me understand how to "upgrade" or is an antenna that's needed (plus membership) even after contacting dealership and sales person who lied to me!

My uconnect also only let's me reply back to my text with a few pre programmed replies..why???? So frustrating!!

Is this common? Is it because I have the most basic package? I got the most basic jeep with no power windows because it's what was in my range and really wasn't important. Tips? Advice much appreciated!!

Hi Alexandra,
We're sorry to hear about your experience. Are you referring to connected services? If so, connected services are only available on the 8.4' Infotainment systems and higher. If this is not what you are referring to, or if you need additional assistance, please send our team a private message and we'd be happy to see if there is anything we can do to assist!
Alex
Jeep Cares

 

[Thetick18]

If you were promised XM you should most definitely have it. There is a special XM radio antenna, its on top of the sound bar. Given that the XM factory option is called "Sound System Components" and is $295 (way more than an XM subscription) I'm guessing that it's possible that this antenna doesn't exist on all Jeeps unless it was selected as an option. You can see it here:

As for the Uconnect preset messages, that's all you get. The system wasn't programmed to allow you to dictate a message like you would be able to with Siri or Google. Should you upgrade to the 8.4" display, you can dictate messages with Android Auto or Apply Carplay, but your phone has to be plugged in to do this.

Thank you!! The sales kid..he was a kid 19...said the car had xm radio took his word. I called the dealership and reached out to jeep care. They were just as confused as I was. One rep told me I justed need a code..xm radio said I needed the antenna..another dealership said I needed a new radio as I have the small one about the size of my key..I wish I knew about the preset messages before hand

 

[RockyMtnHigh]

Thank you!! The sales kid..he was a kid 19...said the car had xm radio took his word. I called the dealership and reached out to jeep care. They were just as confused as I was. One rep told me I justed need a code..xm radio said I needed the antenna..another dealership said I needed a new radio as I have the small one about the size of my key..I wish I knew about the preset messages before hand

A code is required, it comes with the XM package. Any size radio in the Jeep can do XM as long as you have the antenna. Can you see it in your Jeep?

 

[Gregj]

A code is required, it comes with the XM package. Any size radio in the Jeep can do XM as long as you have the antenna. Can you see it in your Jeep?

I don't believe that is right, the base radio in a Sport is not SXM. I know this as I just changed mine out with another one I bought from another member here that is SXM. I had to add the antenna and the antenna wire too, that is kind of a pain as the sound bar and the left side trim panels have to be removed to install the antenna and wire. It is a worthwhile upgrade to get SXM and the display is not entirely "shades of gray" anymore!

Gregj

 

[JSFoster75]

Correct, thanks for the link, I'll check it out.

Holy crap, I hope it does not take this long…

 

[Thetick18]

A code is required, it comes with the XM package. Any size radio in the Jeep can do XM as long as you have the antenna. Can you see it in your Jeep?

That's where I got frustrated. My work car has the fin looking antenna so that's what Inlooked for initially, but realized that wouldn't work if I took the tops off. I saw a small antenna on the side of another jeep and asked them about it. Guy was kind of a jerk and said it was his xm antenna.

Sponsored