MikeG
Member
- Thread starter
- #1
I'm going to tag @JeepCares in hopes that they can help me resolve as the Dealer has not been of any assistance.
I've had this issue since I purchased the Jeep in June of 2018.
None of the UConnect Assist features on the Jeep have work. After pushing the Assist button, either on the touch screen or on the rear view mirror, you are presented with four options - Jeep Vehicle Care, Uconnect Care, Sirius Guardian Connected Services, and Roadside Assist. Strangely, sometimes these options come up and the smaller lettering under the main options (that says "maintenance & warranty" under Jeep Vehicle Care, or "services & support" under the Sirius Guardian) comes up greyed out and sometimes comes up white to match all the rest of the lettering.
In any case, pushing any one of these four options brings up a "phone call" presumably to that service. On my JL that happens and then a timer starts to tell you how long the "call" is, but no one ever answers or if they do, I can't hear them. The "call" goes on for 1:30 or so then times out and hangs up.
Additionally, the screen shows LTE cellular coverage, but as soon as the "call" is place, this drops to 3G. I've tried this parked in my garages. I've tried it outside. I've tried it with a mouse. I've tried it in my house. I've tried it here. I've tried it there. I've tried it everywhere. I've tried it with my phone connected. I've tried it with my phone off. I've pulled the fuse to reset the system - which did nothing. I've tried to soft reset routine, by holding buttons, opening and closing doors - that also did nothing.
Normal phone calls work fine. Siri works fine. Everything else works fine. I have off road pages and they work fine. But it is annoying that this does not work, and for what I paid it SHOULD work.
First dealer trip they pushed the SOS button, did the same thing, only that didn't time out, and they had to disconnect the battery to reset it. They told me to call back and schedule service at a time when a Uconnect specialist could be brought it and they might need to keep the Jeep for a couple days. Fine. I just want it fixed. Called back and made that appointment. No Uconnect specialist was brought in as near as I can tell as they told me that my Sirius Guardian subscription had expired and that is why it wasn't working. As politely as possible I explained that my subscription had NOTHING to do with the issue that had been going on since I bought the Jeep. Fuming, I offered to buy a subscription on the spot. Out of time that day, I made another appointment. This time they had the Jeep for over 4 hours and finally acknowledged a problem with the Uconnect system but said that were not allowed to work on it without authorization from FCA. I waited. They came back and said, sometimes it takes an hour, sometimes a week. So I waited. They finally told me that they would call me when they got authorization from FCA. It has been 2 weeks. I've left 3 messages without a call back.
Anyone aware of anything like this? @JeepCares can you help?!?
I've had this issue since I purchased the Jeep in June of 2018.
None of the UConnect Assist features on the Jeep have work. After pushing the Assist button, either on the touch screen or on the rear view mirror, you are presented with four options - Jeep Vehicle Care, Uconnect Care, Sirius Guardian Connected Services, and Roadside Assist. Strangely, sometimes these options come up and the smaller lettering under the main options (that says "maintenance & warranty" under Jeep Vehicle Care, or "services & support" under the Sirius Guardian) comes up greyed out and sometimes comes up white to match all the rest of the lettering.
In any case, pushing any one of these four options brings up a "phone call" presumably to that service. On my JL that happens and then a timer starts to tell you how long the "call" is, but no one ever answers or if they do, I can't hear them. The "call" goes on for 1:30 or so then times out and hangs up.
Additionally, the screen shows LTE cellular coverage, but as soon as the "call" is place, this drops to 3G. I've tried this parked in my garages. I've tried it outside. I've tried it with a mouse. I've tried it in my house. I've tried it here. I've tried it there. I've tried it everywhere. I've tried it with my phone connected. I've tried it with my phone off. I've pulled the fuse to reset the system - which did nothing. I've tried to soft reset routine, by holding buttons, opening and closing doors - that also did nothing.
Normal phone calls work fine. Siri works fine. Everything else works fine. I have off road pages and they work fine. But it is annoying that this does not work, and for what I paid it SHOULD work.
First dealer trip they pushed the SOS button, did the same thing, only that didn't time out, and they had to disconnect the battery to reset it. They told me to call back and schedule service at a time when a Uconnect specialist could be brought it and they might need to keep the Jeep for a couple days. Fine. I just want it fixed. Called back and made that appointment. No Uconnect specialist was brought in as near as I can tell as they told me that my Sirius Guardian subscription had expired and that is why it wasn't working. As politely as possible I explained that my subscription had NOTHING to do with the issue that had been going on since I bought the Jeep. Fuming, I offered to buy a subscription on the spot. Out of time that day, I made another appointment. This time they had the Jeep for over 4 hours and finally acknowledged a problem with the Uconnect system but said that were not allowed to work on it without authorization from FCA. I waited. They came back and said, sometimes it takes an hour, sometimes a week. So I waited. They finally told me that they would call me when they got authorization from FCA. It has been 2 weeks. I've left 3 messages without a call back.
Anyone aware of anything like this? @JeepCares can you help?!?
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