Soft top window cleaning

batterup5000

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That's good to hear, Rick12785. You definitely should expect this be to addressed. Let me know if an added layer of assistance is needed.

Jasmine
Jeep Social Care Specialist
I have the same issue with my 2019 Rubicon. all 3 soft top windows are stained with streaks. Can you help me?





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chacomaya

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I have used Plexus for years on my boat and it's the best ever. Spray a little on a micro fiber rag and apply on plastic with straight lines and wipe off
Plexus is great stuff. I use it on a lot of my (unpainted) motorcycle plastics, including helmet faceshields. It's not a polish, per se, so it doesn't remove scratches, but as a cleaner and restorer it works very well. It also used to work great on the soft top of my old S2000.
 

stoowie

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Plexus is great stuff. I use it on a lot of my (unpainted) motorcycle plastics, including helmet faceshields. It's not a polish, per se, so it doesn't remove scratches, but as a cleaner and restorer it works very well. It also used to work great on the soft top of my old S2000.
Like I said before I used it for years on my plastic windows on my sailboat. The trick is to spray the Plexus on a NEW micro fiber soft cloth and put the cloth on the window and only go from left to right and NOT in circles. Then turn the cloth over and touch up any spots and you are done
 

batterup5000

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Hi to everyone. 1st time Jeep owner here,

I purchased a new 2019 Rubicon with soft top. Picked her up from the dealer at night and did not notice the plastic windows had permanent streaks. I contacted the dealer and still waiting for a response. The streaks looked like soap residue but after trying to wipe it off it remains. Hope the dealer covers it under warranty. I have seen other Jeep owners with soft tops also post here with the same issue.

My jeep passenger door and both door sills were also scratched when delivered to me. The dealer ordered door sill covers to cover the scratches up and did his best buffing the door scratch out.

Look forward to being part of the Jeep family.
 

stoowie

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Hi to everyone. 1st time Jeep owner here,

I purchased a new 2019 Rubicon with soft top. Picked her up from the dealer at night and did not notice the plastic windows had permanent streaks. I contacted the dealer and still waiting for a response. The streaks looked like soap residue but after trying to wipe it off it remains. Hope the dealer covers it under warranty. I have seen other Jeep owners with soft tops also post here with the same issue.

My jeep passenger door and both door sills were also scratched when delivered to me. The dealer ordered door sill covers to cover the scratches up and did his best buffing the door scratch out.

Look forward to being part of the Jeep family.
Read my post just b4 your post. As far as the scratches the door sills should be painted not covered up. My opinion
 

batterup5000

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Read my post just b4 your post. As far as the scratches the door sills should be painted not covered up. My opinion
I asked the dealer to have them painted but the dealer refused. Same for the door. They offered to cancel the entire deal and provide my money back, but I ordered the car from Jeep and waited awhile to get it. I also traded my Toyota Highlander in and my plates were already removed.
 

stoowie

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Well it looks like they have you over a barrel because of your trade. How can a dealer expect a customer to accept a car with imperfections?? Hey, its your call
 

JeepCares

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Hello Everyone,

For anyone experiencing a window streaking issue where mild soap and water or Mopar Jeep Soft Glass Cleaner don't seem to work - we do have a recommended solution. Please know this is only a recommendation, and if you don't see the results you're hoping for, please speak further with your certified dealer. Here are the steps you might want to try to clean the windows:

1. Mix a solution of 50% Isopropyl alcohol (rubbing alcohol) / 50% Distilled Water, and pour into a spray bottle
2. Spray the solution onto a soft microfiber towel **Do not spray directly onto the soft top window**
3. Wipe the soft top window in a circular motion, being careful to only lightly contact the fabric surface. **Heavy contact to fabric not recommended**
4. Wipe with microfiber towel until soft top window is completely dry. **Do not let air dry on window**

We're also available via PM if you have questions!

Jennifer
Jeep Social Care Specialist
 

batterup5000

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Hello Everyone,

For anyone experiencing a window streaking issue where mild soap and water or Mopar Jeep Soft Glass Cleaner don't seem to work - we do have a recommended solution. Please know this is only a recommendation, and if you don't see the results you're hoping for, please speak further with your certified dealer. Here are the steps you might want to try to clean the windows:

1. Mix a solution of 50% Isopropyl alcohol (rubbing alcohol) / 50% Distilled Water, and pour into a spray bottle
2. Spray the solution onto a soft microfiber towel **Do not spray directly onto the soft top window**
3. Wipe the soft top window in a circular motion, being careful to only lightly contact the fabric surface. **Heavy contact to fabric not recommended**
4. Wipe with microfiber towel until soft top window is completely dry. **Do not let air dry on window**

We're also available via PM if you have questions!

Jennifer
Jeep Social Care Specialist
Jennifer,

I have been waiting for over 2 weeks for my dealer to open a case up with FCA about the window streaking. Is it normal to take this long. Can you help out with this issue?
 

JeepCares

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Jennifer,

I have been waiting for over 2 weeks for my dealer to open a case up with FCA about the window streaking. Is it normal to take this long. Can you help out with this issue?
Hi batterup5000,

Have you tried the steps I suggested to remove the streaks from the windows? Please PM us for further assistance.

Jennifer
Jeep Social Care Specialist
 

batterup5000

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Hi batterup5000,

Have you tried the steps I suggested to remove the streaks from the windows? Please PM us for further assistance.

Jennifer
Jeep Social Care Specialist
Yes helped somewhat but they are still visible.
 

drdriller

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Wow. I received my 19 rubicon jl soft top Friday. When I got home, I noticed those bad vertical streaks. I tried the alcohol mix, soap and water and plexus - which I ordered ahead of time for routine cleaning. I thought I was anal by hating those lines, after reading this thread, I guess I’m not too anal.


Anyway, Jeep Cares, can you help me out here? Thanks
 

stoowie

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Wow. I received my 19 rubicon jl soft top Friday. When I got home, I noticed those bad vertical streaks. I tried the alcohol mix, soap and water and plexus - which I ordered ahead of time for routine cleaning. I thought I was anal by hating those lines, after reading this thread, I guess I’m not too anal.


Anyway, Jeep Cares, can you help me out here? Thanks
Did you apply the Plexus with a micro fiber cloth and only go one way? I find that Plexus works wonders as I have used it for years on my sailboat
 

drdriller

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I bought the Plexus only because of your post and followed your directions. I cannot remove the hard water stains at all!!
 

stoowie

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I bought the Plexus only because of your post and followed your directions. I cannot remove the hard water stains at all!!
John, I am sorry I never had the hard water stains. But when my Rubi came in I told the dealer NOT to wash or detail the Jeep. I wanted to do it myself. I would show it to the dealer and you MIGHT get some relief.
 

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