No Uconnect For Two Months

[sdemakos]

I have a 2018 Rubicon JL. Three months ago the GPS started having problems, always showing my location off by a few miles. Two months ago I took it to my local dealer. They couldn't fix it, took the Uconnect unit out of the car and sent it to Jeep for replacement. It has now been two months and Jeep has not been able to send my dealer a new replacement Uconnect device. My contact at Jeep cannot give me a date as to when a replacement will be available. You know, a few weeks I can live with but this is starting to get ridiculous. Is anybody else having this problem?

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[JeepCares]

I have a 2018 Rubicon JL. Three months ago the GPS started having problems, always showing my location off by a few miles. Two months ago I took it to my local dealer. They couldn't fix it, took the Uconnect unit out of the car and sent it to Jeep for replacement. It has now been two months and Jeep has not been able to send my dealer a new replacement Uconnect device. My contact at Jeep cannot give me a date as to when a replacement will be available. You know, a few weeks I can live with but this is starting to get ridiculous. Is anybody else having this problem?

I'm very sorry to hear this. Have you had a case open for this concern? If not, I would be happy to help! Please send us a private message.

Alison
JeepCares

 

[sdemakos]

I'm very sorry to hear this. Have you had a case open for this concern? If not, I would be happy to help! Please send us a private message.

Alison
JeepCares

Of course, as soon as I start this discussion, my dealer calls and tells me the radio has arrived, but they can't install if for another week. But thanks.

 

[JeepCares]

Of course, as soon as I start this discussion, my dealer calls and tells me the radio has arrived, but they can't install if for another week. But thanks.

No problem! Please feel free to reach out if you need anything.

Alison
JeepCares

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