swampcat14
Well-Known Member
- First Name
- Steve
- Joined
- Mar 2, 2018
- Threads
- 21
- Messages
- 252
- Reaction score
- 268
- Location
- Midlothian, TX
- Website
- www.c4x4.com
- Vehicle(s)
- 2018 JLUR
- Build Thread
- Link
- Occupation
- Google Data Center Maintenance Program Manager
- Vehicle Showcase
- 1
- Thread starter
- #1
Yesterday, I used the chat feature at Jeep.com to get the status of my JLUR order. They were happy to give me a status in a bunch of words, but when I asked for the specific code, they said, "I'm sorry, Steve. I know you may have been given an alphanumeric status code in the past, but these are for internal use only. So, I can't give you the code."
Has anyone else run into this? Not really a big deal. Like I said, they still gave me the status. I guess I'm just curious if I was dealing with one particular customer service rep who was a stickler for the rules, or if it's a universal change.
Has anyone else run into this? Not really a big deal. Like I said, they still gave me the status. I guess I'm just curious if I was dealing with one particular customer service rep who was a stickler for the rules, or if it's a universal change.
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