OP
OP
griffinm
Well-Known Member
- First Name
- Mike
- Joined
- Apr 17, 2021
- Threads
- 1
- Messages
- 100
- Reaction score
- 146
- Location
- Raleigh, NC
- Vehicle(s)
- 2021 Jeep Wrangler Unlimited Rubicon
- Thread starter
- #61
Update: I last posted on 7/22/21 that my dealer agreed that my seat issue should be covered under warranty and that they'd order a new seat cover. Fast forward two months to today. After countless phone calls and escalations thru normal "customer support", and then "Jeep Waves" customer support, Stellantis refuses to approve the claim and refuses to escalate. I'm completely fed up with Stellantis and their lack of customer support.
Rejection reason from Stellantis: "appears to be the result of an outside influence". No shit you idiots! Great work Stellantis. Why don't you just change that politically correct response to what you really mean: "We've already got your money. Screw you. It's a Jeep thing."
My beef is EVERYONE I've talked to (multiple service advisors and the service manager at the dealership, multiple Jeep Wave representatives and even the Jeep Wave supervisor), all agree with me that the issue appears to be a defect. However, everyone says "the process" won't allow them to escalate further ... and the mythical warranty claim rejector/coward(s) that hide behind a black curtain makes the final decision and once the decision is made, Stellantis makes sure no one can reach them to dispute the rejection, ask for an explanation/clarification, or escalate.
Refresher: the "defect" in my seat showed up within one month of ownership and is confined to a single "panel" of the driver seat. (See picture in post #1). The defect is random (not a dirty handprint, etc. that one poster alluded to) and goes all the way to, and stops at, the stitching of adjacent panels. Even if the issue was sweat, sunscreen, or who knows what, how would it magically stop at the stitching (in multiple locations)??? It makes no sense. I guess since it makes no sense, that's the rational Stellantis is using to reject the claim? "If it can't be explained, then we're not responsible for it." I don't know....because they won't tell me. BTW - I know for a fact that it's not sweat, sunscreen, or any other "outside influence" that came from me. I'm an OCD neat freak and keep my vehicles immaculate. The ONLY thing that's touched my seats (other than me) was Lexol leather cleaner/conditioner (day 2 of ownership)...and I applied it to every piece of leather (or whatever else is claimed to be leather these days) and no where else has this "defect" surfaced.
@JeepCares - don't bother responding to this thread with the generic "I'm sorry to hear about the problem ... PM us with your VIN if you'd like for us to assist further." If you really want to assist, get me in touch with the rejection team behind the black curtain, or get this post in front of someone at Stellantis that can actually stand up and fix a wrong instead of pulling the party line of "we're following process" and "unfortunately nothing more I can do", and "unfortunately, there's no one else you can talk to". All BS responses.
Rejection reason from Stellantis: "appears to be the result of an outside influence". No shit you idiots! Great work Stellantis. Why don't you just change that politically correct response to what you really mean: "We've already got your money. Screw you. It's a Jeep thing."
My beef is EVERYONE I've talked to (multiple service advisors and the service manager at the dealership, multiple Jeep Wave representatives and even the Jeep Wave supervisor), all agree with me that the issue appears to be a defect. However, everyone says "the process" won't allow them to escalate further ... and the mythical warranty claim rejector/coward(s) that hide behind a black curtain makes the final decision and once the decision is made, Stellantis makes sure no one can reach them to dispute the rejection, ask for an explanation/clarification, or escalate.
Refresher: the "defect" in my seat showed up within one month of ownership and is confined to a single "panel" of the driver seat. (See picture in post #1). The defect is random (not a dirty handprint, etc. that one poster alluded to) and goes all the way to, and stops at, the stitching of adjacent panels. Even if the issue was sweat, sunscreen, or who knows what, how would it magically stop at the stitching (in multiple locations)??? It makes no sense. I guess since it makes no sense, that's the rational Stellantis is using to reject the claim? "If it can't be explained, then we're not responsible for it." I don't know....because they won't tell me. BTW - I know for a fact that it's not sweat, sunscreen, or any other "outside influence" that came from me. I'm an OCD neat freak and keep my vehicles immaculate. The ONLY thing that's touched my seats (other than me) was Lexol leather cleaner/conditioner (day 2 of ownership)...and I applied it to every piece of leather (or whatever else is claimed to be leather these days) and no where else has this "defect" surfaced.
@JeepCares - don't bother responding to this thread with the generic "I'm sorry to hear about the problem ... PM us with your VIN if you'd like for us to assist further." If you really want to assist, get me in touch with the rejection team behind the black curtain, or get this post in front of someone at Stellantis that can actually stand up and fix a wrong instead of pulling the party line of "we're following process" and "unfortunately nothing more I can do", and "unfortunately, there's no one else you can talk to". All BS responses.
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