RubyRubi
Well-Known Member
- First Name
- Collin
- Joined
- Feb 21, 2021
- Threads
- 2
- Messages
- 106
- Reaction score
- 295
- Location
- San Diego, Ca
- Vehicle(s)
- 2021 Wrangler Rubicon, 2018 Grand Cherokee
- Thread starter
- #1
I purchased an L.O.D. Off-Road front bumper, skid plate, frame tie in brackets and tow bar adapters on 3/30/21 and my order still has not been built, let alone shipped. After placing my order a month ago and spending a ton of money, I never even received an email confirmation. I called them a week later and they told me it would be another three weeks until it ships. That lead time alone is insane in a modern world but I figured with Covid it was how things are now. Well, it's been a month now so I called this morning and a really unpleasant woman told me she didn't know when they would be building it and she would check and get right back to me. I wanted until noon and no call. I called her back and she was unpleasant again and said she hadn't had time to walk back to the shop to ask and to give her 30 minutes. I waited an hour and never heard back so I called again and now they're closed for the day. At this point I'm extremely frustrated and shocked that a small company wouldn't have better customer service. I spent a ton of money and have waited an insanely long time, longer than my it took my JLR to be ordered, built and delivered!! Has anyone else experienced this with L.O.D. and how did you deal with them? Does anyone have a good contact there, besides Ashley. If I cancel my order they charge me 10%, which is crazy for something that's not built. I am nearing a point to cancel though. Thanks for any advice.
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