Jeep Survey

[CanAmMick]

Anyone else get an email to complete a survey of their Jeep? I gave the Jeep an 8, and the dealership a 7. Still waiting on my electric running boards and skid plate that goes behind the front bumper. We will have had our Jeep for 3 months in another 3 days.

It would be great to get the electric running boards installed since my wife has a had time getting in and out of the Jeep. She has two artificial knees!

From: Jeep Research <[email protected]>
Date: Tue, Sep 11, 2018 at 15:02
Subject: Your new Jeep Wrangler Unlimited - 90 Days In

Dear Mick

On behalf of the Jeep Brand, we thank you for being a valued customer. Satisfaction with your vehicle and dealership is very important to us, and our goal is to provide an exciting and satisfying experience with your Wrangler Unlimited. In our effort to continually improve, we periodically ask our valued customers, like you, for feedback.

You can help us by providing your input to the following short survey by 10/11/2018. We thank you very much for your time!

Regarding your new Wrangler Unlimited, please rate your satisfaction with that vehicle on a scale of 0 to 10, where 0 means “Completely Dissatisfied” and 10 means “Completely Satisfied.”

Completely
Dissatisfied Completely
Satisfied
0
1
2
3
4
5
6
7
8
9
10

Thanks,

Dan Cantrell
Head of Customer Experience

If the above link does not work, copy and paste the following URL into your web browser: https://survey7.feedbackpage.com/bd4f8fde/cps88/index.php?id=B57F52AA&brand=Jeep&lang=ENU&samp=002

If you are prompted for a password, please enter the following: B57F52AA.

This survey will be available until 10/11/2018.

Note: PLEASE DO NOT REPLY TO THIS EMAIL. Your message will not be read. Instead, please contact us by phone at the Customer Assistance Center: Jeep – 877-426-5337.

About Your Subscription:
If you no longer wish to receive email communications from Jeep Research please click here.

You can register or change your address at www.moparownerconnect.com

Your Vehicle Identification Number (VIN) is 1C4HJXEG8

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[Bleep]

Yup, that survey is sent out to everyone. It goes directly to the dealer, they get penalised for anything other than a perfect score, I hear.

 

[Neanderthalman]

Is there no way to differentiate between satisfaction with the dealership and satisfaction with FCA? Because FCA’s lousy communication is what I’d really like to comment on.

 

[TXJeepScientist]

I read an interesting survey about two months ago of customer's vehicle buying experience and Jeep was at or near the top. At the bottom was Tesla and Toyota.

 

[pangmaster]

I got a few surveys by email so far, including one that looked very similar to the OP. Just the other day I received a quality survey email below.

Hopefully they send these out to everyone given some of the quality issues that they have had (and continue to have it seems)!

From: [email protected]
Reply-To: [email protected]
Date: Sun, 09 Sep 2018 10:53:54 -0700
Subject: Your Jeep Wrangler JL Vehicle Quality Feedback

Dear NATHAN,

Thank you for choosing to drive a Jeep Wrangler JL. We hope you are enjoying your new vehicle. Jeep is committed to providing you with high-quality products that will exceed your expectations now, and in the future. Your feedback is critical to our continued commitment to excellence and to assist in further development of great vehicles.

Below you will find a link to a survey. By completing this survey, we can collect ideas for quality improvement. We realize your time is valuable, so thank you in advance for taking the time to complete this survey.

Follow this link to take the survey

Respectfully,

Scott Garberding

Head of NAFTA Quality
Fiat Chrysler Automobiles (FCA US LLC)

 

[weeitsmikelee]

Yup I gave an honest review of my dealer experience and they called back a week later offering to make things right next time I’m in for service. Won’t hold my breath

 

[BlackRook]

I read an interesting survey about two months ago of customer's vehicle buying experience and Jeep was at or near the top. At the bottom was Tesla and Toyota.

Very interesting, wouldn't mind reading that if you can dig it up...

 

[TXJeepScientist]

Very interesting, wouldn't mind reading that if you can dig it up...

Blackrook, here's part of one source:

http://www.businessinsider.com/tesla-ranked-last-on-a-survey-ranking-auto-salespeople-2018-7

 

[JCatherine]

Got it. Was not very kind to my dealer, didn’t know it went to them. I’ll be curious if I hear any thing. I filled it out on this past friday.

 

[CanAmMick]

Yup I gave an honest review of my dealer experience and they called back a week later offering to make things right next time I’m in for service. Won’t hold my breath

Who knows, maybe you’ll get lucky! I would love for my dealership to call me instead of me having to call them all the time. I would really like to know when my damn parts are going to be in. It’s getting to be ridiculous.

 

[twisty]

I wouldnt give a dealer anything but a 10 unless they really sucked.They make more money that way and can pass some of that on to customers. I had a very good experience with my dealer but cant do the survey for some reason. I get an error on the link. I emailed the dealer and didnt get a response from them. Maybe its not as important as THEY said it was. lol

On a side note. I think dealers sometimes get a raw deal when a vehicle has issues. They didnt cause the problem but get surveyed as if they did. I do think many could do a better job at statusing the customer or providing an on line statusing system.

To me it would more fair to have two separate surveys. One for the vehicle and one for the dealer experience. Manufacturers are likely muddying the waters purposefully.

 

[Oneilc01]

I wouldnt give a dealer anything but a 10 unless they really sucked.They make more money that way and can pass some of that on to customers. I had a very good experience with my dealer but cant do the survey for some reason. I get an error on the link. I emailed the dealer and didnt get a response from them. Maybe its not as important as THEY said it was. lol

On a side note. I think dealers sometimes get a raw deal when a vehicle has issues. They didnt cause the problem but get surveyed as if they did. I do think many could do a better job at statusing the customer or providing an on line statusing system.

To me it would more fair to have two separate surveys. One for the vehicle and one for the dealer experience. Manufacturers are likely muddying the waters purposefully.

This is 100% true. Those cust sat incentives help lower their overall costs and the mangers and salespersons receive bonuses based on the survey results

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