I made a huge mistake

[Twisted10]

Publicly complaining his wife left the house without drawers…

Sorry, I couldn’t resist

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[Valpo Jeep]

If you paid with a credit card then look into disputing the charge with them. We bought some kayaks a few years back only to figure out it was an online scam. Credit card company returned our funds.

 

[whitechocolate]

so they can make a new post but not respond to this thread
https://www.jlwranglerforums.com/fo...urns-into-the-ultimate-mental-reset-🔋.168545/

 

[IslandFalconer]

so they can make a new post but not respond to this thread
https://www.jlwranglerforums.com/forum/threads/when-just-a-quick-getaway-turns-into-the-ultimate-mental-reset-.168545/

Yeah their ability to respond to customers is poor

 

[jadmt]

I linked this thread to that post....others should do the same. let them state their case....

 

[kah.mun.rah]

I read "I made a huge mistake" and then stopped reading after "So I have a 4xe.." thinking that was the punchline.

 

[IslandFalconer]

I read "I made a huge mistake" and then stopped reading after "So I have a 4xe.." thinking that was the punchline.

I actually like the 4xe. For what it is it’s great for my business. It’s cheap on gas when tuning it for in town errands and the dealership I bought it from is really good. So overall it works for my use case

 

[wheelsfeels]

So I have a 4xe that we are putting a rooftop tent on an awning and some storage drawers in. My wife will use it for Dog Agility Weekends. We ordered drawers from Wheels & Feels in April and payed for their expedited service. And boy was that a mistake. We have had exactly zero contact from them, they don’t answer emails, phone, text, webchat, Facebook or What’s App. After leaving multiple messages since mid May today we receive a tracking number but it’s only a label. No actual shipping. No refund for the 10 day turn around. Nothing!! As far as I’m concerned this was a mistake of epic proportions. I should have bought from somewhere else. Now my wife has to travel without the drawers because we were ripped off by a company that can’t be bothered to do customer service.

Hello,

We are truly sorry to hear you are dealing with this experience. Our goal is always to provide a smooth process, and we apologize for the frustration caused by the delay.

Could you please update us on the current status of your order? If you can send us a quick Private Message with your order number, we will immediately escalate this with our support team to see exactly where your shipment is and help speed things up.

Thank you, and we appreciate your patience while we get this sorted for you.

 

[wheelsfeels]

Hey everyone,

We want to sincerely apologize for the recent shipping delays and for the lack of timely communication from our customer support team.

We want to make this right as quickly as possible. If you currently have an open order or an unresolved issue, please send us a Private Message directly with your order number.

Doing this allows us to pull up your info instantly, check the exact tracking status, and have our team reach out to you with an update immediately.

Thank you for your patience as we work through this to support everyone here.

Best regards,
The Wheels Feels Team

 

[IslandFalconer]

Hey everyone,

We want to sincerely apologize for the recent shipping delays and for the lack of timely communication from our customer support team.

We want to make this right as quickly as possible. If you currently have an open order or an unresolved issue, please send us a Private Message directly with your order number.

Doing this allows us to pull up your info instantly, check the exact tracking status, and have our team reach out to you with an update immediately.

Thank you for your patience as we work through this to support everyone here.

Best regards,
The Wheels Feels Team

I did, multiple times. It arrived Monday. I will never buy from you again. One of the boards was drilled so poorly the screw just pushed through the side. You ignored me for weeks. You don’t respond to your chat bot, you don’t respond to emails, you don’t respond to phone calls. I had to escalate to PayPal to prompt you to respond. Then you provided a 10 day old tracking number.

I would advise anyone considering your product to go anywhere else.

 

[wheelsfeels]

I did, multiple times. It arrived Monday. I will never buy from you again. One of the boards was drilled so poorly the screw just pushed through the side. You ignored me for weeks. You don’t respond to your chat bot, you don’t respond to emails, you don’t respond to phone calls. I had to escalate to PayPal to prompt you to respond. Then you provided a 10 day old tracking number.

I would advise anyone considering your product to go anywhere else.

Could you provide us a photo of technical issues you faced?

 

[IslandFalconer]

Could you provide us a photo of technical issues you faced?

Left side of cabinet
I drilled and used wood screws because there was nothing for the provided screws to hold

 

[wheelsfeels]

Left side of cabinet
I drilled and used wood screws because there was nothing for the provided screws to hold

We will definitely forward this to the production department and resolve the issue. Thanks

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