Texag88
Well-Known Member
- Thread starter
- #1
I see all the posts about bad dealer experiences but I thought I would post about a great dealer experience at Huffines Jeep in Plano TX (North of Dallas). I did NOT buy my 392 there - I bought it a Mark Dodge due to the significant discount although I have bought 3-4 vehicles from the Huffines dealerships over the years.
So on a Friday a couple of weeks ago I'm driving my new (500 miles) 392 home from work. I accelerate pretty hard getting into traffic and about a minute later start smelling coolant. By this time I'm in my neighborhood so I roll into my garage and start checking things. Coolant is everywhere.
It is 6:55 PM and I call Huffines and get transferred to Service. Will picks up and I tell him the story. He says OK - don't drive it. He gives me the number of their Tow Service and tells me to arrange to have the Jeep dropped off first thing tomorrow morning and he will get it looked at. I did that and tow company dropped it off at 8AM. He calls me at 8:30 to tell me it is there and he will definitely get a tech to look at it late morning. He asks if I need a loaner car - he can arrange that if needed. He calls me early afternoon to tell me that they found a coolant hose that had come loose - likely not installed correctly at the factory. He says they fixed that, they pressure tested the system and test drove it. It checks out but coolant is all over the engine compartment and he wants to get that washed out well before I pick it up. He called back about and hour later and says it is ready to pick up.
When I picked it up (no charge of course) I found a nice, clean dealership full of friendly people. 3-4 people spoke to me and asked me if I needed help as I entered and I was in and out in 5 minutes.
Start to finish a great experience and given the issues people have with dealers I just wanted to report a positive service experience.
So on a Friday a couple of weeks ago I'm driving my new (500 miles) 392 home from work. I accelerate pretty hard getting into traffic and about a minute later start smelling coolant. By this time I'm in my neighborhood so I roll into my garage and start checking things. Coolant is everywhere.
It is 6:55 PM and I call Huffines and get transferred to Service. Will picks up and I tell him the story. He says OK - don't drive it. He gives me the number of their Tow Service and tells me to arrange to have the Jeep dropped off first thing tomorrow morning and he will get it looked at. I did that and tow company dropped it off at 8AM. He calls me at 8:30 to tell me it is there and he will definitely get a tech to look at it late morning. He asks if I need a loaner car - he can arrange that if needed. He calls me early afternoon to tell me that they found a coolant hose that had come loose - likely not installed correctly at the factory. He says they fixed that, they pressure tested the system and test drove it. It checks out but coolant is all over the engine compartment and he wants to get that washed out well before I pick it up. He called back about and hour later and says it is ready to pick up.
When I picked it up (no charge of course) I found a nice, clean dealership full of friendly people. 3-4 people spoke to me and asked me if I needed help as I entered and I was in and out in 5 minutes.
Start to finish a great experience and given the issues people have with dealers I just wanted to report a positive service experience.
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