- Banned
- #16
Dealerships must LOVE you@Jeepsterfreak
Undoubtedly, IF the JL owner pushes the thing, the service department will fold and do the oil change.
One way to deal with it is go the the dealership, (not call them) request the free oil change and if the dealer refuses, right while you are there in front of them, call Jeep Customer Service and get them involved.
I've done this for other issues and Jeep Customer Service will call the dealership in question right while I am on the phone with them. Right while I'm standing at the service counter. Dealership more often then not,will do the deed, if you so to speak double team them like I say.
Keep this in mind..... IF you go to a service department and the service writer says they will not cover under warranty, do say wait a minute to the service writer and do not agree to pay for the repair. Now, walk outside and call Jeep Customer Service and play lets make a deal with them. More often then not, the repair will be done completely under warranty or FCA will pick up a good percentage of the repair costs. You pay that service department the reduced $ amount that day.
IF you pay for the repair and then call Jeep Customer Service, and cry foul, FCA will often send you via a check a % of what it cost you. This process can take weeks and I have found it is best to do as I said in the last paragraph.
Since 2007 I have had a few JK's and now a JL... what I mentioned above has worked at least 7 times for me. Actually, it never has failed to work.
Note: When you call Customer Service to cry foul, have your reasons ready why it should be done under warranty. Be polite, calm and along with this state you are a loyal Jeep customer and you are confident they will do you right. NEVER go ballistic on the Cust. Service rep..
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