ORDER TRACKING for your Jeep Wrangler

[JJJ]

Sorry not to familiar with exactly how to quote and then reply. My reply was this though:
FYI-Just spoke with my dealer as I am in a somewhat similar boat and have a $500 coupon. Once the Jeep goes to KZ status even if not yet in possession my dealer says they can finalize paperwork, etc so that you can get your $500 coupon and also make it so that once it does arrive you just go there and pick it up.

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[JeepCares]

@JeepCares

Michael: Hi, my name is Michael with Jeep Customer Care, How may I help you today?

Michael: How may I assist you tonight Kurt?

Kurt: Hello. I ordered my Jeep on Dec 1. It finally made it to JB status on Jan 28. Is there any new update on it? My VIN is 1C4HJXFG5JW130738.

Michael: Congratulations on your new Jeep Wrangler! It is a great vehicle! I would be more than happy to obtain an updated status for you, may I please verify your ZIP code and place you on a brief hold while I obtain further information Kurt?

Kurt: 7xxxx

Kurt: Thanks. It's been a VERY long 68 days (and counting...)

Michael: Thank you for holding Kurt, at this time I do see your vehicle is in the shipping process with a current ETA for delivery to the dealership of 03/02/2018 - 03/06/2018

Kurt: That's unfortunate. I received a $500 coupon from Jeep after I ordered but it expires 2/28, before the Jeep gets delivered. Can you help me understand why my order has taken so long when other who ordered a month+ after me have similarly-equipped Rubicons have theirs?

Michael: I do apologize Kurt, I wouldn't be able to advise regarding this, the build process time may vary dependant upon the vehicle ordered, options chosen as well as various other factors.

Kurt: It's the "various other factors" that's so frustrating. Thank you for your time. I appreciate the update.

Michael: My pleasure, Thank you for contacting Chrysler Customer Care. Please contact us back if you need further assistance. You can also look for updates on our website www.Chrysler.com. Have a good day!

We're sorry to hear about the delay you're experiencing with your order, Kurt. As our Chat agent stated, the production process varies depending on a number of factors. Unfortunately, that is something we are unable to speculate on. However, feel welcome to reach out to us via direct message as we'd be glad to check for any new development.

Jasmine
Jeep Social Care Specialist

 

[matchews]

I have been sitting in JB status (decals?) for over a week. Original ETA was last week. Anyone know what's up? Can't take a week to put the decals on :/

I've been in JB for almost a week now as well. They are backed up with production ramping up. Did you order dual tops? Cold weather mats? From what I understand, it's not decals, but optional upgrades that aren't installed on the main line. I ordered both dual tops and all weather mats.

Edit: I now think JB is for both decals and upgrades depending on the location (VDC vs BODY_VEND)

 

[72commando]

My dealer just called and said mine arrived on truck today. Taking delivery tomorrow. Pictures to come.

 

[TroyBoy]

The next update puts my Jeep at Edmonton, AB which is way closer to Wainwright AB. So Donald BC must have been a mistake.

Wainwright to Donald is 430 miles
Wainwright to Edmonton is 128 miles

Too bad becacause Edmonton is farther away from my dealership than Donald BC is.

Hi @JLWF Dealer Guy it happend again. This last update puts my jeep in GERMANSEN LANDING, BC. This is close to Alaska and there isn't even a train track there. lol. Any ideas why?

 

[MikeinMD]

My dealer just called and said mine arrived on truck today. Taking delivery tomorrow. Pictures to come.

Congratulations!

 

[LIJLURguy]

T

Beautiful!!! Grats!!

i

Updated. 3 new deliveries and several almost delivered.

Congrats to @PCTiger90, @LIJLURguy, @SuperDave!!!

Yeah baby, just spoke to my dealer… My salesman has the flu, he did the right thing by me, so I will wait for him to be better then pick up my JLUR

 

[Bill Tower]

I

Sorry not to familiar with exactly how to quote and then reply. My reply was this though:
FYI-Just spoke with my dealer as I am in a somewhat similar boat and have a $500 coupon. Once the Jeep goes to KZ status even if not yet in possession my dealer says they can finalize paperwork, etc so that you can get your $500 coupon and also make it so that once it does arrive you just go there and pick it up.

I would look into liability? Insurance?
Bill

 

[Flyguy81]

Last 3 updates and stuck in N. Platte, NE. I’m sure it’s lovely there but Denver is much nicer.

 

[snelldogg]

Still in D1. All those parts...just sitting there...
And my estimated ship date was 2/5. I guess that whole build date thing isn’t so true anymore..bye bye golden ticket

Same here. My ship date was 2/3...crickets!

 

[JLWF Dealer Guy]

Hi @JLWF Dealer Guy it happend again. This last update puts my jeep in GERMANSEN LANDING, BC. This is close to Alaska and there isn't even a train track there. lol. Any ideas why?

Seems like its moving west, no?

 

[txroamer]

To those of you who are still waiting for your Jeeps, a word of encouragement... it is SO worth the wait! I almost cancelled my order once, and am very glad I didn't. You are going to happily flip out when you get into your new Wrangler and start playing with it. I only got mine last night and still have many knobs and screens to fiddle with, but boy the smile feels good. And I don't know if this a commonly known thing (I didn't know it before last night) or if I'm throwing out a spoiler, but you can turn on the rear view cam while going forward! COOL!

 

[TroyBoy]

Seems like its moving west, no?

And North, way North. lol.

 

[txroamer]

And the stereo sounds awesome even with the soft top!!

 

[Mfdidier]

My Jeep was finally put on a train yesterday to SoCal! Being quoted 10-14 days.

Jeep chat says the train is heading to Mira Loma, CA. Any one else here on that train?

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