Please keep us updated on that. It's the least they can do, and a bummer that it has taken this long for them to realize that this is entirely on them.
Yes, please let us know. It will be interesting to see if they are helpful or show their ass like they did in my case.
Someone else had mentioned that too, so at least you are able to corroborate that. That harness and the labor to do the wiring would probably be the most expensive part of rectifying the situation. The factory hitch is a pretty expensive (over priced) part, but trivial to install given the wiring is done as part of that "Tow prep" package.
My thoughts exactly. My only concern is that when I asked if the tech had put actual eyes on the wiring I was told that the tech said "they would have to dig into the dash to verify." My assumption based off installation videos was that the 4 leads under the hood and in cabin should be easy to see. At the same time, the fact that they said they have been arriving like this makes me think they have been rectifying for others and would know.
Interesting...You are correct on the 4 leads under the hood, but maybe they'd also need to check for the other end of it? Since this situation never occurred before, having it wired, but not actually connected to the physical switches, they may have to do some digging to find where that part is located behind the dash?
So Jeep isn't going to do anything about it. Since I am not a 'customer' yet they can't do anything to address the issue. I was told it was a 'sales' issue and to talk to the dealership and try to leverage the regional manager. So... back to the dealership. Kinda shocked that its already this frustrating and I haven't even purchased it yet. Maybe time to switch gears...
My blood boils for you. My last communication with the dealership was about them pricing the parts and installation of the items out at $1823. Granted, I did not ask them to do this. Their response was, "you are still receiving a great deal" on the vehicle. Umm, that's not the deal I agreed to (nor did you) and as a result, they have a 2024 Rubicon X 4xe sitting on their lot. This is not acceptable..."you are a customer." And for Jeep to say that is another method of them passing the buck. They don't give two sh*ts about their customers, only profits...which are shrinking in the North American market. I'm looking, at the Tacoma, Ranger Raptor, and the Bronco now...I can't with Jeep/ Stellantis.
Just make sure if you do end up placing an order for a different non-Stellantis vehicle you redact a copy of the sale invoice and send it to Jeep Cares as well as Stellantis corporate with a professionally worded letter expressing how their decisions and lack of customer service led you to spending that money with another company.
100% and that last part is specifically why I noted that in my previous reply. Also it isn't "$95 option" really. They dropped the "customer preferred" package prices (the irony is dripping from that name) which included the AUX and tow hitch as standard equipment by $50 and then were adding the $95 option. So in reality they are willing to drive away would be loyal customers for a $45 price increase. If whomever is in charge of that change would have been put in my group projects back in executive business classes in college; I'd have asked to be moved to a different group/team because they are clearly incompetent.
Did they ever confirm about the Aux Switch wiring being there? If so, that should make a big difference on the total cost/effort.