UConnect said they can't help me

[rcass46220]

UConnect Issue - called UConnect to get status of their system being back online. It looks like their system has been offline for about three months; whereas they can assist with updates and no accurate information is available on their website and customer care is pushing customers to dealers.

My Jeep lost audio while running, nice and loud when I shut the Jeep off (until I open the door).

I have a 2018 JL with UConnect firmware version J6PRM000-CTP2_VP4-33000001-ev011.016 (I think this is correct) and I need three updates (I'm told) - QR39.6, MR28.3, and QR40.1

UConnect told me that I could not download these files and install them myself, because their website is down (same answer for months).

Questions:
First, where can I get these files?
Second, do I need to install these in order or only the later version (QR40.1)?

UConnect today me today to take my Jeep to the dealer. Called the dealer and they want me to schedule the update for three hours, and I have to pay the stealership.

Really? What the hell is wrong with UConnect?

Thanks,
Rick Cass

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[morph860]

Here's a link to a thread where you can find a link to download the latest firmware, but you'll also find warnings about installing them on such an old version. You risk "bricking" it.

https://www.jlwranglerforums.com/forum/threads/new-update-for-8-4-uconnect-radio.107222/page-37

Lots of other good info in that thread as well. Unfortunately, sounds like you might need to take a trip to the dealer if you can't find files for some of the versions in between what you have now and the newest one.

I haven't read a lot of the newer pages. So maybe you'll get lucky and find someone who posted other versions.

 

[azjl#3]

This is a basic problem with many vehicles, being software driven, they can change the software, change the subscription anytime. My wife’s 21 GC came off the jeepwave plan, inundated with emails to get it back, for a fee. So it’s there, you want to charge me, to send me an email, that my tire pressure is ok, when I know that every time I drive…. Remote start with an app? So my fob start stops working, nope works fine.

I’m waiting for them to start subscription service for the expensive radios, end of subscription, your radio sounds like an AM radio…

 

[AnebuR]

Here's my write-up: https://www.jlwranglerforums.com/fo...the-latest-version-without-bricking-it.82442/

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