Service Transmission

[SStangler]

I'm getting a Service Transmission on my brand new JLU Willys (236 miles). This is the third time in about a week, it seems to occur when the vehicle has sat for a few days. I checked the fuses and connections and didn't see anything obvious. I also was DISMAYED to see in my Jeep app that the vehicle had been serviced for battery and electrical system just PRIOR to my purchase...it NEVER occurred to me to ask for maintenance records on a brand new vehicle. I called Jeep Wave to report the issue and made an appointment with my local dealer on Saturday (I purchased the vehicle from another dealer about 40 miles away). Should I be able to see my Case # in my Jeep app @JeepCares?

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[JeepCares]

I'm getting a Service Transmission on my brand new JLU Willys (236 miles). This is the third time in about a week, it seems to occur when the vehicle has sat for a few days. I checked the fuses and connections and didn't see anything obvious. I also was DISMAYED to see in my Jeep app that the vehicle had been serviced for battery and electrical system just PRIOR to my purchase...it NEVER occurred to me to ask for maintenance records on a brand new vehicle. I called Jeep Wave to report the issue and made an appointment with my local dealer on Saturday (I purchased the vehicle from another dealer about 40 miles away). Should I be able to see my Case # in my Jeep app @JeepCares?

Thank you for tagging our team, SStangler. No, you will not see your case in your app. The cases are internal and ran by our case agents. Updates will come from them via phone and email. If you want our team to look into your case and provide any updates, feel free to send a private message with the case number included.

Kate
Jeep Cares

 

[SStangler]

Thank you for tagging our team, SStangler. No, you will not see your case in your app. The cases are internal and ran by our case agents. Updates will come from them via phone and email. If you want our team to look into your case and provide any updates, feel free to send a private message with the case number included.

Kate
Jeep Cares

Hi again @JeepCares my Jeep is going on day 4 at the dealership. Am I supposed to be hearing something from Jeep Cares? I haven’t heard anything other than being given a case number. Not that there is much they can do until a fix has been applied, I just thought it odd.

 

[JeepCares]

Hi again @JeepCares my Jeep is going on day 4 at the dealership. Am I supposed to be hearing something from Jeep Cares? I haven’t heard anything other than being given a case number. Not that there is much they can do until a fix has been applied, I just thought it odd.

Hi again. As mentioned, if you want our team to look into your case and provide any updates, feel free to send a private message with the case number included.

Kate
Jeep Cares

 

[PatG]

I am slso seeing service transmission on my brand new Rubicon with a manual transmission. At the dealer now for a month, nobody seems to know to fix it.

 

[JeepCares]

I am slso seeing service transmission on my brand new Rubicon with a manual transmission. At the dealer now for a month, nobody seems to know to fix it.

If you need some support with your concerns, please feel free to send us a private message.

Kate
Jeep Cares

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