Couldn't agree more, bought a lightly used one from them last month. Took forever to get my plates/registration(I'm in NY). Then they never gave me the key to the wheel locks and they didn't have them so they had to cut off the lock on the spare. Don't even get me started on the night I purchased it, they sent it off to their other dealership while I was waiting thinking I was over there. Then after all the paperwork was done we had to wait for them to bring it back. Everybody was getting ready to leave for the night while we were waiting for the Jeep to return.I absolutely dont recommend Paramus dealer. Absolute bunch of useless jackasses from top to bottom.
Old post but I gave World a shot on a Durango AND my Rubi. They were so far off on both I walked out twice with price matches, took a nice train ride to Long Island for the Durango and taking a train ride Friday to Criswell for my Rubi. Interestingly enough. I have had a great experince with their service dept. so win / win since I didnt buy the car thereI'm in Eatontown. I just ordered mine from Koons. MSRP was $45,290 once I built it on Jeep.com. Koons came in at 5% under invoice, $41,230 (9% under MSRP). I printed the build sheet and took it to World in Shrewsbury. That is where I test drove a JK and a JL, which was prior to learning about Koons. I went back there and st down with one of their senior salesmen, nice enough guy, and we built the JL to the specs I wanted. He said "alright, what we'll do is take a $1000 deposit and get this ordered." I said "I'm at 40." He said "40 what?" I said "40,000." He said "if you're at 40 then I can shake your hand and let you go, these JL's are brand new, they don't go for 40." I asked what's his best price. He walked to accounting, came back a min later and was at $43,650. I told him my family business buys work trucks from Pinebelt and that I would be going there tomorrow. (all true). He said "hold on, let me tell them you are going to Pinebelt." He came back and was at $43,200. While he was gone that time I pulled out the invoice from Koons. I showed him it and he said "no way." Told me they would hit me with all kinds of fees, blah blah. Their processing fee was $700 too. I'll find out what happens, but from reviews, Koons seems to be the real deal. Anyway, I did go to Pinebelt the next day, this time with my Pops who has built a relationship with a salesman there who we buy trucks and vans from. Did the same thing, built the JL, guy comes back at $43,400, slightly over invoice. I tell him about Koons, he sorta said the same thing, they are going to beat you up, bla bla, and said the best he could do was 200 under invoice which was like $43,168 or something. Their processing fee was $350. That was on he 18th. Fearing the reports that orders cease on the 19th, I called Craig at Koons and go the order in. Got the VON shortly after. There was a $1000, non refundable deposit. Now I want to add keyless entry and tan soft top, since I see that just became available again without having to get auto trans.