JG TRACKING UPDATE?

[Andy2434]

I agree. If the current lag is temporary, then I understand. However, the only reason I paid for a membership was to track my order. I won't be too happy if it has been shut down going forward.

Whatever the situation might be, you would think that a post noting the lack of updates would be in order.

I understand and can fully appreciate that stuff happens.

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[parrotheadphan]

JG just posted that tracking has been suspended indefinitely. Does anyone know about the other site? My guess is now we just have Jeep Chat (oh joy) and our dealers.

 

[TheBrandon]

From JG Founder. Well shit.

"Well...since there have been some complaints and questions....I will post what I know. I was trying to hold out until I had full info and guidance from the mothership at VerticleScope.
Tracking is suspended indefinitely. Not going into details as I'm not 100% on why. I assume many of you can put 2 and 2 together. It's pretty sad really...we have provided a service to FCA customers for almost 10 years that they are too incompetent to provide themselves. It kinda goes along with their entire business model. Their customer service at the corporate level and the dealer level is probably the worst in the business. It was only a matter of time that this happened I guess. They don't wanna focus on customer service or quality....but focus on silly things like this. Pretty sad. Threatening lawsuits and legal action against an entity that has done nothing but good for your brand. I would guess to say that JeepGarage has sold more jeeps than most of their pitiful dealers in reality. Sad day for the Jeep and Mopar enthusiast."

 

[Andy2434]

Well, per a post by JG Admin, the JG tracking service is shut down. Some sort of FCA action/requests.

Those of your that have access on JG can view the post in the Tracking section.

 

[PEABUDY]

Just saw it in the premium section of JG after I asked what was going on. Not Good!!!!!

 

[Austin TX Jeep Rubicon]

Guess Im glad I didnt pay for JG.

 

[JeepSmash]

Guess Im glad I didnt pay for JG.

Yeah it’s a bummer. I don’t really expect a refund but it would be nice. Maybe partial at least. I’m right in the middle of waiting for my build and now it’s down. Have to bother Jeep chat now.

 

[TheBrandon]

Guess Im glad I didnt pay for JG.

It was $25 for me and if anything worth the looking forward to seeing the status a few times a day. .

Shame FCA is focused on some bullshit like this that does their customers a service as well as keeps the workflow down for their call centers and chat probably saving them money as well as saving us time.

 

[IronScott]

I don't need a refund since I did get use out of it for a bit. I feared this would eventually end. Maybe they will work out a deal with FCA to allow finishing tracking those already being tracked. That would be a nice thing to do.

BTW, there are a couple non-tracking boards there in the premium area. I haven't read them but they might be worth something.

 

[BostonJohn13]

FCA should take all these forum order tracking options as an indication they need to build out a service for their customers.

In the past i've ordered from Mini and Subaru who both seemed to embrace order tracking. It was very easy to get an update without bothering anyone.

I get the impression from my dealer visits that FCA does not even encourage ordering. I think they rather you buy off the lot...

 

[TheBrandon]

Here is a copy of a post I made this morning on JG,

"If true of course FCA would be silly enough to do this. I mean, they have to pay the employee's we call or chat with for updates and lets face it, that adds volume to their workflow. Instead of them having a better solution to allow customers to track themselves and relish the new vehicle buying experience they'd aim to shut down another easily accessible communications stream.

Certainly not a customer oriented solution that I would think in 2018 the manufacturer would want to start the "Jeep Experience" to be from the start of order, through production to receiving and the lifestyle after. They advertise the Jeep life, Badge of Honor, with all kinds of partnerships. They need to move forward and maybe get some partnerships with some IT folks.

"

Slights like this are the things that piss people off the most. Jeep is charging a lot these days when there are companies that go above and beyond every step of the way when buying their brand and its no longer because they are paying more. I'm not being Peter Poopy Pants over here but good gosh, they had orders that took damn near a year for customers to get last year with excuses that were beyond unacceptable and instead of focusing on things like that they pull this? Who knows though, maybe they are in the process of launching a new service. They even have the avenue for this with the Jeep App you can enter your VIN. If they could tie the tracking on the back end that would be awesome.

For those in I Status, I believe you can just paste your VIN after vin= here, https://www.chrysler.com/hostd/windowsticker/getWindowStickerPdf.do?vin= and it will let you know its out of I. If you're in D1 this lets you know when you're past, https://www.jeep.com/webselfservice/BuildSheetServlet?vin=

 

[Akbill]

Here is a copy of a post I made this morning on JG,

"If true of course FCA would be silly enough to do this. I mean, they have to pay the employee's we call or chat with for updates and lets face it, that adds volume to their workflow. Instead of them having a better solution to allow customers to track themselves and relish the new vehicle buying experience they'd aim to shut down another easily accessible communications stream.

Certainly not a customer oriented solution that I would think in 2018 the manufacturer would want to start the "Jeep Experience" to be from the start of order, through production to receiving and the lifestyle after. They advertise the Jeep life, Badge of Honor, with all kinds of partnerships. They need to move forward and maybe get some partnerships with some IT folks.

"

Slights like this are the things that piss people off the most. Jeep is charging a lot these days when there are companies that go above and beyond every step of the way when buying their brand and its no longer because they are paying more. I'm not being Peter Poopy Pants over here but good gosh, they had orders that took damn near a year for customers to get last year with excuses that were beyond unacceptable and instead of focusing on things like that they pull this? Who knows though, maybe they are in the process of launching a new service. They even have the avenue for this with the Jeep App you can enter your VIN. If they could tie the tracking on the back end that would be awesome.

For those in I Status, I believe you can just paste your VIN after vin= here, https://www.chrysler.com/hostd/windowsticker/getWindowStickerPdf.do?vin= and it will let you know its out of I. If you're in D1 this lets you know when you're past, https://www.jeep.com/webselfservice/BuildSheetServlet?vin=

Jeep better be coming out with a functional tracking system since they are taking down the 3rd part sites that provide this for us at cost. For now I guess we need to pester jeep chat more often. I tried the jeep chat link the other day and the site said it was down for maintanence.

 

[dugout68]

JFor now I guess we need to pester jeep chat more often.

I was just told this by Jeep chat when they asked me had I contacted them before, then I told them I was tracking through a 3d party before:

VOTS? Yeah they removed the service because it was giving customers inaccurate information.

I told him that what the dealer and Jeep Chat have provided me thus far has not exactly been so accurate either (differing status). I also told him that I would be contacting them 3-4 times per day, since FCA decided to take that service away and was too cheap to provide themselves.

 

[Andy2434]

I was just told this by Jeep chat when they asked me had I contacted them before, then I told them I was tracking through a 3d party before:

VOTS? Yeah they removed the service because it was giving customers inaccurate information.

I told him that what the dealer and Jeep Chat have provided me thus far has not exactly been so accurate either (differing status). I also told him that I would be contacting them 3-4 times per day, since FCA decided to take that service away and was too cheap to provide themselves.

Haha . . . I just finished my 4th encounter with JC, today. I'll visit our friends again, tomorrow.

 

[Carlton]

I'm not surprised that it got shut down. However, FCA is a horrible company that couldn't careless about their customers or product quality. All they care about is charging more and more. Zero customer service.

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