Incredible dealer experience !

[Phantom01231]

I liked at it like this… show up at any garage for a repair. The odds of getting in and out quickly are LOW, let alone after a few hours. The fact they made it happen was great. It was a Sat afternoon, so if they got us in Monday(closed on Sunday), we’d have spent two nights in a local hotel spending $$$, and losing our beach house.

We went to Carova. It was a very good time!

Oh yeah, no doubt. I mean, you can't get an oil change at least around here on a weekday when it's not busy in under an hour with an appointment... But the fact initially they were going to make you wait two, maybe even three days for that for something that is an in and out job. Even if it was Saturday, busy, and the short-staffed which I rarely buy off on at least around here, I would have expected it to get done that day even if it was a few hours wait. And nah if they had not done anything until Monday I would have uber to the closest Auto store that had the belt and rented the belt tool or bought one with whatever else and went back and done it in their parking lot .Yeah I had to wait two weeks for a Tire once. Went to get the tire replaced under the warranty deal and the parts department took three days to get it on order (which was odd they didn't have it, common size on most of their vehicles) then it was back ordered and then when it came in took another two days before they replaced it. Should have just went to discount tire and paid the 120 and had it that day...

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[OFITG4X4]

I love stories like this. I had a similar experience with Cole Chrysler Doge Jeep in San Luis Obispo, CA. The steering damper literally fell apart driving down CA 1 on our 2018 JL Sahara. We called Cole mid-day on a Tuesday, and by that afternoon they had it in their service bay, our butts in a rental car, and lots of parts on order (replaced drag links under warranty as those were worn out, and got the new upgraded steering damper) by Friday of that week we had the Jeep back, lots of new parts and a fresh alignment, plus the thing was washed and vacuumed out.

Hands down best service visit at a Jeep dealer to-date. If we ever lived down there, I'd exclusively buy from them based on that experience.

Meanwhile, in Medford Oregon and Bremerton Washington, the local Jeep affiliate in those places leave a LOT to be desired and track with what most folks' experience tends to be with Jeep service....

Not enough good stories like these. Always happy to hear that someone else had a good experience.

 

[YBABRAT]

Oh, VA.... had an issue with a borrowed car outside CA. The VA dealer nearby got me in for a computer diagnostic. Was stuck in limp mode. They took it in the next day when I setup the appointment. It was fixed by noon. No charge. They guy noticed the plate frame... Redding, CA. His wife is from Redding, CA. Any way the dealer service was courteous and prompt from first call to drop off. I think S.W. VA has some nicer people to deal with than what I am use to in CA.

 

[Sftdyna0326$]

My wife and I were headed to the OBX and my Jeeps serpentine belt blew apart. My Jeep was towed to this dealer after 1 made an appointment online. Once I arrived at the dealer I was told the appointment I made was through a third party system, and hwas for a diagnostic appointment only and any service would be a few days in the future. I spoke to a lovely young lady at the counter and explained my situation. It was my wedding anniversary, and we had rented a beach house and were to check in that day. We had our dog with us, as well as a cooler of food in the back of my 2021 Wrangler. I pleaded with the service clerk, Isabell Concepcion, for a miracle. SHE MADE it happen.
Only a few hours later, despite being short staffed on a Saturday, my Jeep was repaired! She and Joey Spears gave us a miracle that day!!!! The kindness they showed to a customer Who lives 400 miles away was incredible. They also waived my deductible(mopar extended warranty)

There are some fantastic dealers out there and should be recognized! Please if your comfortable let us know dealer info

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