Got warning "Service Transmission Continue in D. Do Not Shift or Turn Engine Off"

[JeffDC]

Hi all,

I read a similar post from 2021, but that did not help at all, so I am posting mine now to see what you all know about this situation.

11/23/2022. Went for a drive, and parked somewhere, and when I tried to leave that Jeep would not start. Lights were on, the dash, the AC, etc. seemed to work, but I could not start the Jeep, the brake would not move, could shift gear to not even neutral. The error message on the dash was "Service Transmission Continue in D. Do Not Shift or Turn Engine Off", also "Auto Park Disable", "Vehicle Not In Park". Pressed the button to get assistance and lady asked me to ensure all doors were closed and they were. She then asked if my seatbelt was on, and it wasn't. I put it on and just like that I was able to start the Jeep.

11/24/2022 (Thanksgiving Day). I needed to run some errands, and then the check engine light came on and I started getting the same messages from the day before. I went home, turned off the Jeep and made an appointment with the dealership for the next day.

11/25/2022. Engine light is till on, but no other messages were displayed. The dealership had to give me a rental because they could not figure out what it was. They called me hours later to ask if I had any aftermarket mods on my Jeep. Dumb question, because it was pretty obvious that Tire, Bumpers, Grille, and Lights were not original pats. That being said, I explained that the headlights & fog lights had been just installed 3 weeks ago. They said that whenever that work was done, they bypassed the gateway, and it was not communicating. I needed to take it back to the shop to get it fixed.

I went straight to that shop (Frederick Motorsports), but it was closed. I stopped at the gas station to check the tire pressure and that was it. The Jeep died on me again, same symptoms, same messages, lights working and all. I could not turn anything off, yet the engine was not running, and it would not start. The seatbelt trick did not work either. The tow truck driver struggled to put the car in neutral, the bypass by the gear did not work either, he had to get underneath and disconnect the transmission in order to get it on the truck and drop it off at Frederick Motorsports' parking lot so they can look at it on Monday when they open again.

11/28/2022 (today). Still waiting for the people from Frederick Motorsports to tell me they found a way to fix it, they said earlier that when they did the work on the lights, they did NOT disconnect anything, nor did they bypass the gateway.

Am I completely screwed? Any advice to maybe guide them in the right direction? Maybe they did something without knowing and don't even know what to check?

MAYDAY MAYDAY

Sponsored

 

[JeffDC]

UPDATE:

Frederick Motorsports states they only connected the wire to a fuse. They did not bypass the gateway.

maybe the dealership doesn’t want to deal with this and as soon as they found an excuse (the aftermarket lights) they tried to blame it on that???

Who should I contact ? Should I find legal advice on this ?

does it make sense for the dealership to tell me it was because if the lights when they spent hours trying to figure it out ?

 

[JeffDC]

@JeepCares It is very hard to believe that the lights were installed on November 9th, and nothing failed until the end of the month.

the engine light came on, along with all the things described on my initial post (plus photos and videos), but Tate in Frederick, MD states it is a communication issue with the gateway that was bypassed by the people the installed my lights? Where is the evidence? Why if they are so sure of this did it take them so many hours to figure it out? They had to send me home with a loaner because they did not know what it was! Then hours later they call me and say it is because of the aftermarket lights?

I had to pay $89 for the (dealership) to inspect the Jeep to tell me they cannot fix it, minutes later the car died on me, so I had to get a tow truck and I had to pay $125 to tow it to Frederick Motorsports. They charged me because I was not taking it to a dealership... but that wasn't an option since they sent me to Frederick Motorsports.

Now I had to rent a car on Sunday night to be able to go to work... that $145 a day, Sunday, Monday (today)... and now adding another day because my Jeep isn't fixed. Frederick Motorsports do not know what to do because they are being blamed for it, they Jeep is in their shop, but all they did was connect a freaking wire to a fuse.

And there is me, in the middle of situation being taken advantage of... wasting money that I do not have with a car that isn't working and the dealership really did not seem to have their act together to begin with. Otherwise, they would have told when I was there instead of hours later.

 

[JeffDC]

@JeepCares I just called (800) 777-3600 and talked to Jeff who opened a ticket # 84742084, but he literally said that they stand by what the dealership said so there is nothing they can do. All he did was submit the ticket to have a manager contact me, but he already told me that they are just going to give me the same answer.

Mind you, that car cannot even be moved because you cannot even put it in neutral. I cannot drive it to a different dealership to have it inspected by other people. The car won't even drive. But Tate reset the engine light, because it was on after I picked it up... still died on me.

 

[four low]

Did they, or did they NOT, "disconnect the gateway and install an aftermarket module that by passed the gateway for aftermarket xid headlights".
That is a !ot more than "a wire from a fuse".

 

[JeffDC]

They did not disconnect anything, they ran the wire form the lights to a fuse, but the dealership said that when the lights were installed the gateway was disconnected/bypassed.

 

[Mocopo]

Have the shop revert the lights back to stock and see if the problem persists?

 

[bjm00se]

They did not disconnect anything, they ran the wire from the lights to a fuse....

Um, are you *sure?* Why are you so sure?

LED lights have different resistance than factory halogens. This can cause a "check engine" light.

The aftermarket has come up with a number of "ingenious" solutions for this problem.

https://www.extremeterrain.com/info...-security-gateway-module-bypass-c-modbyp.html

http://jscan.net/jl-jt-security-bypass/

This is under the dash, not under the hood.

If the dealers statement is factually incorrect, then by all means hold their feet to the fire. But before you do, you should probably double check to be absolutely certain you know what you're talking about.

 

[JeepCares]

@JeepCares I just called (800) 777-3600 and talked to Jeff who opened a ticket # 84742084, but he literally said that they stand by what the dealership said so there is nothing they can do. All he did was submit the ticket to have a manager contact me, but he already told me that they are just going to give me the same answer.

Mind you, that car cannot even be moved because you cannot even put it in neutral. I cannot drive it to a different dealership to have it inspected by other people. The car won't even drive. But Tate reset the engine light, because it was on after I picked it up... still died on me.

Thank you for tagging us, JeffDC. We had a chance to pull up your case and review the notes. If you have questions regarding it or need us to update the notes on your behalf, send a private message.

Kate
Jeep Cares

 

[JeffDC]

Have the shop revert the lights back to stock and see if the problem persists?

They are working with a tech from Jeep, who also does not understand why the dealership concluded that the wiring caused this issue.

 

[JeffDC]

Um, are you *sure?* Why are you so sure?

LED lights have different resistance than factory halogens. This can cause a "check engine" light.

The aftermarket has come up with a number of "ingenious" solutions for this problem.

https://www.extremeterrain.com/info...-security-gateway-module-bypass-c-modbyp.html

http://jscan.net/jl-jt-security-bypass/

This is under the dash, not under the hood.

If the dealers statement is factually incorrect, then by all means hold their feet to the fire. But before you do, you should probably double check to be absolutely certain you know what you're talking about.

I actually mentioned that this is what Frederick Motorsports told me, I am not saying at any moment that I am sure that is a true statement.

 

[Rod718]

I am experiencing the same issue. Was the issue rectified by jeep ?

 

[JeepCares]

I am experiencing the same issue. Was the issue rectified by jeep ?

Hi there! If you haven't already, we'd suggest you visit your preferred Jeep dealership for a diagnosis. if you need support while there, let us know.

Kate
Jeep Cares

 

[five9dak]

Maybe the connector was or came loose, and now every one is just pointing fingers instead of just plugging it back in.

OP - verify the condition of the plugs going into your gateway module yourself and then decide how to proceed.

 

[Rod718]

I am experiencing the same issue. Was the issue rectified by jeep

Maybe the connector was or came loose, and now every one is just pointing fingers instead of just plugging it back in.

OP - verify the condition of the plugs going into your gateway module yourself and then decide how to proceed.

Thanks for the response . The connector? Dropped it off at a electrician shop before I send it to the dealer.

Sponsored