POL
Well-Known Member
- First Name
- Adrien
- Joined
- Sep 19, 2018
- Threads
- 4
- Messages
- 97
- Reaction score
- 167
- Location
- French Alps
- Vehicle(s)
- JLU Rubicon 2.0T
- Thread starter
- #1
Hi everyone,
I have ordered parts from CJ Pony Parts (CJ Offroad) last month.
- MOPAR Highline fender flares (Rubicon fender flares)
- MOPAR Tailgate table
I precise that I am in Europe, and I have paid 400 USD for shipping and 395 USD for taxes and duties...
After more than one month of waiting for the availability of the parts, they have been shipped.
At the reception of the order, the outside of the box was totally clean, but once opened it was a big mess.
The parts were not individualy protected and all has been scratched and smashed during transport.
The MOPAR tailgate table is full of rust and bubbles, the paint does not even remain on the surface...
(see pictures below)
Now it has been more than one week since that happened and I have tried to contact the dealer who is CJ Pony Parts.
I contacted them many times via their Chat but every time they answer me "be patient we will find a solution".
Today they still have no solution, and don't answer to my mails.
I am asking for a total refund of the order or a total replacement of the parts.
Can someone advise me how to proceed with this shop ?
Because I have tried everything:
- Phone: No answer
- Mail: No answer
- Chat: No real solution given.
I have ordered parts from CJ Pony Parts (CJ Offroad) last month.
- MOPAR Highline fender flares (Rubicon fender flares)
- MOPAR Tailgate table
I precise that I am in Europe, and I have paid 400 USD for shipping and 395 USD for taxes and duties...
After more than one month of waiting for the availability of the parts, they have been shipped.
At the reception of the order, the outside of the box was totally clean, but once opened it was a big mess.
The parts were not individualy protected and all has been scratched and smashed during transport.
The MOPAR tailgate table is full of rust and bubbles, the paint does not even remain on the surface...
(see pictures below)
Now it has been more than one week since that happened and I have tried to contact the dealer who is CJ Pony Parts.
I contacted them many times via their Chat but every time they answer me "be patient we will find a solution".
Today they still have no solution, and don't answer to my mails.
I am asking for a total refund of the order or a total replacement of the parts.
Can someone advise me how to proceed with this shop ?
Because I have tried everything:
- Phone: No answer
- Mail: No answer
- Chat: No real solution given.
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