2018 JL Uconnect had update, now boot loop?

[rollerbones]

Hi, my daughter's 2018 Sahara with a 8.4 UCQ radio (this came from Canada) had a "Software Update" message on her screen she said update.
We went back out after a while and now the radio is in a constant reboot loop, it just shows Jeep and then it reboots and does it again. This is even with the vehicle off. I have tried removing fuse 97 and no luck, it starts again.

This Jeep is a 2018 and no longer has a warranty on it, so what should I do? Should not be my fault that the update has failed I wouldn't think?

I messaged @JeepCares a few days ago and asked what should I to and have not heard back from them yet, I just cant afford to take this to a dealer for them to tell me its going to be $1000 to replace the radio when this was a update message from Uconnect.

Any ideas of something else I can try? Attached pic is all I see before it reboots over and over.

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[rollerbones]

Time for the horrible customer service... Jeep US said I had to contact Canada because it was sold in that market originally.. Fine, I contacted them and said they Uconnect OTA update seemed for of crashed my radio and its in a boot loop...They say you need to contact US as they cant help since it's a US vehicle and no longer has any warranty! I don't give a crap about warranty, the update sent to my Jeep and caused this issue, I just want it fixed from that issue..I did not push it they did. Have not heard anything from @JeepCares but maybe they are not on here often (not sure they can do much or not anyhow)

 

[rollerbones]

So... @JeepCares says since my warranty was up in 2021 I have to pay for any issues with the radio. This is BS, Uconnect/Jeep pushed this OTA update to me...Why should I foot a bill that they caused by doing this?

This shows you what company this is, I have had issues in the past with other Jeep infotainment systems and they always give the runaround about fixing anything... My Grand L was in service for over 30 days because of infotainment issues and finally had to buy it back, my 4Xe had infotainment issues then had the battery replaced at the same time because of charging issues so that was there almost another 30 days..

So now I am going to have to goto the dealer for them to change me over a grand for a problem caused by Uconnect/Jeep OTA update.

 

[JeepCares]

So... @JeepCares says since my warranty was up in 2021 I have to pay for any issues with the radio. This is BS, Uconnect/Jeep pushed this OTA update to me...Why should I foot a bill that they caused by doing this?

This shows you what company this is, I have had issues in the past with other Jeep infotainment systems and they always give the runaround about fixing anything... My Grand L was in service for over 30 days because of infotainment issues and finally had to buy it back, my 4Xe had infotainment issues then had the battery replaced at the same time because of charging issues so that was there almost another 30 days..

So now I am going to have to goto the dealer for them to change me over a grand for a problem caused by Uconnect/Jeep OTA update.

Thank you for tagging us. It sounds like we need to update the ownership information. Please send us a private message with the purchase agreement so our team can update this for you and connect you with a specialist who can assist further.

Yenori
Jeep Cares

 

[rollerbones]

@JeepCares What are you talking about!? I already private messaged you last week and you told me that Jeep will NOT do any reimbursement since that Jeep was out of warranty (screenshot posted of your message so others can see). Even thou YOU pushed that update to me that caused my issue. If you don't stand behind updates being pushed after warranty is up then DONT DO IT!

And I already updated the Jeep information with the correct owner last week.

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